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Virtual PBX vs RingCentral

At first glance, you won’t notice any major differences between Virtual PBX and RingCentral. The areas where they do differ include customer support, additional fees and Fair Use policies.

Both companies offer very similar Polycom IP phones, however RingCentral has more phone options.

It is commonly known that RingCentral uses offshore customer support and that they experienced many difficulties during their revamping and retraining period. Since then, their customer service has greatly improved.

Virtual PBX, on the other hand, employs U.S. customer support, completely in-house. A fact which the company considers a major selling point and touts this point as one of the their main features.

The companies both have a Fair Use Policy in place designed to ensure customers will use the plans for normal business purposes, and not attempt to abuse the system. All VoIP service providers offering “unlimited” minute plans put similar policies in place.

The Fair Use Policy

Virtual PBX – This policy is very straight forward. The company provides 5,000 minutes of incoming call minutes per extension, based on the account level. For example, the 5-user plan would include 25,000 minutes.

RingCentral – This policy is a little more complicated. Your use is not only based on the number of minutes you use, but how many minutes all RingCentral customers on the Unlimited Plan use. For example, if during a one month period, you have used 7,500 minutes per line and 98% of other customers on the Unlimited Plan used less than 7,500 minutes per line during the same month, you would be considered an “excessive user” which would violate the Reasonable Use Policy.

About Virtual PBX

The company is located in San Jose, California. It is a pioneer in the industry. The service allows small companies to present a large company experience with enterprise level communication systems. You get the same great service, but without the high costs of traditional equipment or maintenance contracts.

Features of Virtual PBX

  • Unlimited calling and fax services in the US and Canada
  • Each plan includes a toll free main number and a local number
  • Plans include 1000 toll-free minutes per month (3.9¢ per min. there after)
  • 100 conference call minutes per user, per month
  • US, in-house Customer Support
  • Choice of two business class Polycom IP phones, which will arrive pre-configured with your phone numbers and extensions
  • One free VoIP phone for every two lines
  • Polycom Conference phone available

About RingCentral

RingCentral is located in San Mateo, CA. They offer conference calling at no additional cost, plus there are no activation or setup fees. Although, they charge the customer separately for E911 services, Federal and FCC charges. Virtual PBX includes these charges in their monthly fee.

Features of RingCentral

  • Unlimited calling and fax services in the US and Canada
  • Each plan includes a toll free or local fax main number, plus a local number for each user on the plan
  • Plans include 1000 toll-free minutes per month (3.9¢ per min there after)
  • No contracts, no activation fee and free setup
  • Choice of four business class Polycom IP phones, which will arrive pre-configured with your phone numbers and extensions
  • Polycom Conference phone available

Plans and Pricing

RingCentral offers several plans to choose from.

RingCentral Office Plans

  • 2 to 19 users for $29.99 per user, per month
  • 20 to 99 users for $21.99 per user, per month
  • 100 or more users for $19.99 per user, per month

RingCentral Mobile Plans

  • Pro for $9.99 per month
  • ProPlus for $19.99 per month
  • ProPower for $24.99 per month

RingCentral offers a 30 risk free trial on all plans.

Virtual PBX Flat Rate Plans

  • One line for $33.99 per month
  • 2 to 19 lines for $23.99 per user, per month
  • 20 to 99 lines for $20.99 per user, per month
  • 100 or more users for $18.99 per user, per month

Virtual PBX Anywhere Plans

  • Startup – 300 local or toll free minutes for $7.99 per month when paid annually, one phone
  • Pro – 1000 local or toll free minutes for $19.99 per month when paid annually, two phones
  • Premium – 5000 local minutes plus 1000 toll free minutes for $24.99 per month when paid annually, four phones

Virtual PBX has a 30 day money back guarantee on all plans.

Conclusion

Joining RingCentral would be the wise choice. One quick glance might make RingCentral seem a bit cheaper, but you have to keep in mind they have several hidden fees, whereas Virtual PBX includes all of their fees in the monthly price. They offer similar plans and similar prices, however RingCentral does give you a bit more bang for your buck. With Virtual PBX, you must sign up for at least a year to get the best price, but RingCentral offers the best price to everyone, every month.

Click for RingCentral Review | Click for Virtual PBX Review

 

 

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