Virtual PBX Review
Company: Virtual PBX
Service: Business Phone System
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Virtual PBX is a leader in hosted phone services for small businesses in North America, and has plans to expand into South America as well as Europe, Asia, and the Middle East. They are the oldest off-site phone services company, and were the first to introduce the concept of automated call queuing.
Having been on the forefront of the virtual phone hosting revolution, Virtual PBX is an industry mainstay with a loyal and satisfied clientele. Since the company’s inception in 1997, it has continued to maintain a high profile in the PBX world, making regular appearances on top provider lists and winning multiple service awards recognizing not only their pioneering innovations in the tech world, but also their consistently reliable service and network. The company has traditionally catered to larger outfits, but in recent years has tailored its business model to attract both small businesses and home-based clients. Virtual PBX now offers a wider variety of service plans available at flat or usage-based monthly rates.
Features of Virtual PBX
- Virtual faxing (inbound and outbound)
- Voicemail, messaging, and auto-reception services like fully automated menus
- Customizable answering and messaging options
- Customizable queuing and call routing
- Real-time monitoring, recording, storage, and backup
- Caller ID, call screening, and call blocking
- Conferencing features
- Online greeting manager
- Virtual international numbers
- Web calling and callback
Great Service WIth No Exceptions
Virtual PBX has become known for its reliable, consistent service. Its platform is solid, with tried-and-true backup systems in place to ensure functionality at all times. Since they have had years to work out the kinks, Virtual PBX seems to have seamless integration and quality service down to a science. Part of this is because Virtual PBX employs multiple sources of both electricity and call carrying, providing a failsafe in the event of service interruptions and power outages. Virtual PBX boasts the least downtime of any off-site phone service hosting company in the industry. This multi-faceted approach to maintaining consistent service has earned Virtual PBX the trust of many large firms from all areas of industry. When it’s simply not an option to be without service for any period of time, Virtual PBX stands as the most reliable VoIP service around.
Virtual PBX has the most available features when compared to similar companies. Aside from all of the basic functionality you’d expect from any PBX provider worth their salt, Virtual PBX offers an advanced line of unique features, which are integrated into all of their service plans. A hugely popular example is their disaster recovery service, offering data backup and redundant routing mechanisms so that if one part of the system fails, calls are handled by a part of the backup system. If lost calls are suicide for your line of work, then Virtual PBX will probably provide the most peace of mind so you can be sure that all of your calls are being handled professionally, routed efficiently, and are never dropped or lost.
Additionally, Virtual PBX pioneered the concept of ACD (Automatic Call Distribution) queuing and is still one of the few communication hosting companies to offer this service. The service routes calls automatically based on incoming caller data – like the caller’s area code – in order to get calls to the appropriate person or department more efficiently. The system can also route an unanswered call to an available associate within your network, based on your own specifications.
Not to be discounted as a valuable above-and-beyond service feature, Virtual PBX takes some rather impressive measures when it comes to protecting their customers’ data. From housing all of their equipment in a maximum security facility, to using data storage methods that operate on national-security level protocols. Many clients swear by Virtual PBX because of the unparalleled level of security they provide. While this may not be a big deal to some small business owners, those working with sensitive information will probably rest a little easier knowing the measures Virtual PBX has put in place to protect their data.
Once an option only feasible to bigger outfits, Virtual PBX has revamped its service and pricing structure to cater to business owners of all sizes. They now offer a more flexible set of service packages. To further entice companies to give them a try, Virtual PBX charges no setup or cancellation fee and offers a free 30-day trial use for new customers.
- Robust and reliable platform
- Most economic plan for businesses
- Great plan for businesses that are working with a tight budget
- 1,000 shared continential US/Canada and toll free minutes
- Extremely flexible on minutes and expandability
- One VoIP device per user included
- 2,500 shared Canada and continental US and toll-free minutes
- Audio Conferencing included
- Unlimited continental US/Canada and 1,000 toll free minutes
- 3 local or toll-free phone numbers included
- Unlimited VoIP Minutes between system users
Virtual PBX has had years to perfect the client interface, and their platform is notoriously user-friendly, giving businesses a variety of options for corresponding with both Virtual PBX representatives as well as their own customers and employees. Setting up and configuring most of the components of their services is relatively easy, and US-based customer support centers are available at all times to assist in cases where difficulties do arise.
Two Lines Included With Plan
No matter which plan you choose, two phone lines come with the package, and each additional line must be purchased as an add-on to the tune of $5 per line per month which can add up pretty quickly.
You can’t go wrong with Virtual PBX in terms of reliability and quality. They have service down to a science and the functionality of their software is top-notch. Since they offer so many service plan options, it shouldn’t be hard to find one that meets your specific needs, whether you’re running a small home-based business or a multi-employee company. Virtual PBX has seen the longest-running success of any business phone hosting company and it looks as if they will continue to lead their sector of the market as nobody has outdone them in terms of reliability and rock-solid service.
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