Telebroad Review



 

Introduction

Telebroad caters to businesses of all types and sizes who need a flexible, reliable, and feature-rich communications system, but at a fraction of the cost of a traditional landline. For these customers, they have designed PBXcellent, a 360° cloud-based system, to address the changing communication demands of businesses but without the need for investing in costly equipment or devices.

PBXcellent is available in three packages: Starter, Small Office, and Mid-sized Office packages. All three packages include dozens of basic and advanced calling features, as well as online fax and mobility. But for businesses with unique needs, Telebroad can customize a solution that matches their specific communication requirements. Aside from PBXcellent, Telebroad also offers SIP Trunking, Virtual Fax service, IP phones, as well as Door Phones and Intercoms to businesses.

 

Features

Telebroad’s PBXcellent system offers an impressive array of features for businesses that need both basic and advanced phone features from their communications system. Below are the features Telebroad packs into their business phone system offering:

 

Basic Calling Features
-Call Park
-Call Record
-Scheduler
-Reverse Transfer
-Call Transfer
-Smart Transfer
-Blind Transfer
-Call Forwarding
-Call Screening
-Do Not Disturb

 

Advanced Calling Features
-Alternate Caller ID
-Time Tracker
-Call Filter
-Call Monitoring
-Call Whisper
-Barge In
-Call Restrictions and Barring/Blacklist
-Call Back

 

Voicemail
-Date and timestamp
-Forward messages to other extension mailboxes
-Callback sender
-Personal or automated greeting
-Mailboxes by department
-Voicemail to email notification
-Remote access to voice mail messages by designated phone number
-Multilingual voice mail support
-Have the system call your cell phone every time you receive a new Voicemail
-Outlook Integration

 

Web Controls
Run reports on all calls for tracking and monitoring purposes:
-Incoming phone numbers
-Destination number
-Duration
-Extension

 

Call Tree (Auto Attendant)
-Dialing options
-Sub groups
-Call screening and audio announcement
-Daily/holiday schedule
-Music on hold

 

Queues
-Queue placement
-No answer
-Exit
-Reports
-Monitoring

 

Queues
-Fax to email
-Retry on busy
-Web access
-Online storage

 

Conferencing and messaging
-Basic conference bridge
-Advanced conference bridge
-Text messaging

The Packages

Telebroad offers PBXcellent in three packages:

Starter Package – $129.95/month. This plan is ideal for startups with 1-3 employees. It includes a total of 4 extension–3 employee extensions and 1 door phone. It comes with features such as auto attendant, voicemail to email, e-fax, extension dialling, three way calling, direct dial numbers for executives, and more.

Small Office Package – $339.95/month. This package includes 10 extensions–1 executive extension, 1 conference room extension, 1 door phone, and 7 employee extensions. It includes the features from the starter package, plus conference line up to 15 callers, call monitoring, call recording, a dedicated fax line, and more.

Mid-sized Office Package – $799.95/month. This plan comes with 2 executive extensions, 20 employee extensions, 1 doorphone, 1 storage room or kitchen extension, and 1 conference room extension. It includes all the features in the Small Office package.

For organizations with more unique, specific communication needs, Telebroad can customize a solution to fit your requirements. Visit their site and fill out their custom quote form to see how they can help your business.

 

Customer Support

Telebroad offers 24/7 customer service to help address customer issues and concerns. They also have an online knowledge base, which contains a complete list of FAQs and all the other information users need to manage their phone system and resolve problems fast.

 

Conclusion

Telebroad is proof that a good business communications system doesn’t have to cost a fortune. Their PBXcellent cloud-based phone system is equipped with all the right features most small businesses seek. The downside to Telebroad service, however, is that their system might not be suitable for enterprises with larger, more complex needs. They also do not offer a free trial, which is crucial for companies that are still testing the waters of virtual phone services.

For further information, visit Telebroad.com.

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