Protecting Your Network from DDoS Attacks

On Friday, October 21, 2016, major websites across the East Coast were brought down due to a massive cyberattack on the servers of Dyn, a major Domain Name System (DNS) provider. According to Dyn, the attackers had used a Distributed Denial of Service (DDoS) attack where servers are made unavailable by flooding it with high levels of unwanted traffic from multiple sources.

As a DNS provider, Dyn essentially acts similarly to the Yellow Pages, ensuring web addresses make it to the correct website. And once a DNS provider goes down, it also takes down various online services along with it, as computers will no longer be able to receive directions to a website. This is the reason why hundreds of popular websites – from Twitter to Spotify to Airbnb and even The New York Times – were unreachable for hours on Friday.

What businesses can learn from the incident

Because of the incident, many businesses are now worried: if a major infrastructure such as Dyn can be brought down by cybercriminals, how much more ordinary enterprises can just as easily be hacked? Truth be told, even small businesses can be crippled by DDoS attack if it is aimed directly at their Hosted Private Branch Exchange (PBX) system or Voice over Internet Protocol (VoIP) network. A DDoS attack could render a business’ VoIP network useless by targeting the routers with a flood of traffic or bombarding the network with unnecessary call signaling messages. This can prevent a business from making or receiving a call via their VoIP system.

So what can you do to protect your network? Follow these steps to ensure you are informed and ready:

  • Identify a DDoS attack early

While DDoS attacks are difficult to deal with as they occur, recognizing a DDoS attack early on will help you mitigate and block it before it causes too much trouble. However, it may not always be easy to tell if you’re experiencing normal spikes in your network or if you’re already being attacked. So it’s important that you understand what your typical traffic pattern looks like.

  • Over-provisioning

Another way to prepare for a DDoS attack is through over-provisioning or buying more bandwidth than you need. This is especially important as the holiday season approaches, where you may experience a sudden surge of holiday phone orders or customer service calls. Over-provisioning lets you accommodate an increasing number of phone calls and lets you adjust your resources in the event of a DDoS attack.

  • Choose a reliable business phone provider

Make sure you are prepared to weather the storm from the start by choosing a reliable business phone provider that puts a premium on the security of your business communications. Virtual PBX, for instance, offers 24/7 performance monitoring of your network to ensure your network is clean and secure. It also helps you stay updated with all the relevant security patches to keep your business protected.

  • Turn off remote access to IoT devices

Although there is still an ongoing criminal investigation on the attack, Dyn has confirmed that a significant volume of attack traffic was from Mirai-infected devices. Mirai is a malware that targets Internet of Things (IoT) devices (such as digital cameras, printers, and routers) and turns them into bots to use in cyber attacks. To avoid being victimized by insecure IoT devices, be sure to turn off remote access to your IoT devices in the workplace. If possible, restrict access to these devices to your local network only.

DDoS attacks are not only highly inconvenient; they can also be detrimental to companies especially if they target a business’ lifeline: your phone system. This is why it’s important to stay vigilant about cyber crime and adopt safety measures to keep your business communications secure.

Boost Your Business with Advanced Call Forwarding

Regardless of the size of your business or the type of product or service you offer, you want your customers to be able to reach you whenever they need to. But as much as you’d like to take every call, you and your employees will not always be in the office 24/7. This is exactly when advanced call forwarding comes into play.

One of the most useful features available in hosted Private Branch Exchange (PBX) systems, advanced call forwarding lets you forward incoming calls to an alternate phone or mobile number when you’re out of the office. This enables you and your employees to stay connected and ensure that you never miss out on business opportunities.

Let’s take a look at some of the techniques to use call forwarding to boost your business:

  • Route calls based on time or day

One of the most commonly used call forwarding techniques is routing calls to a specific number or location depending on the time of the day or day of the week. And the best part is that the call is routed without the caller knowing he or she is reaching a different number. For example, your business can create a rule that forwards all after-hours incoming calls to a mobile phone. Or you can also route these calls to an outsourced support service in a different location (especially for technical support or customer services issues). This ensures that no call goes unanswered, which spares customers the frustration of having to call back again the next day.

  • Set up find me/follow me calling for remote workers

Employing remote workers brings several perks and a few downsides to companies. And perhaps one of the biggest downsides is that it is not often easy to track remote workers as they may not always be at their desk available to take calls or may be in transit. An excellent solution to this is activating the find me/follow me calling feature.

Find me/follow me is a staggered call forwarding option that lets employees receive calls at multiple numbers, ringing simultaneously or in sequence. For instance, if an employee activates this feature the incoming calls that go unanswered at the default number (desk phone) will be forwarded to other numbers on the list (such as a home phone and mobile phone), in an attempt to “find” the employee. The final step of the call is that the caller is sent to a voicemail in case there is still no answer.

  • Prioritize top customers

Most hosted PBX solutions also give businesses the option to prioritize top customers and clients. Based on the caller ID you can choose to take an important call wherever you are or choose another associate to take these VIP calls. VoIP provider RingCentral, for instance, allows users to configure answering rules so that specific inbound phone numbers are automatically directed to a specific number or extension. Users also have the option to only allow specific contacts to reach their number during off-hours, holidays, and certain times of the day. This lets you provide premium service to your most valuable clients regardless of the time or your location.

Advanced call forwarding gives businesses a huge competitive edge by helping them manage calls with ease. No more missed calls, frustrated customers, or lost opportunities. 

3 Ways Your Virtual PBX System Helps You Beat the Competition

Competition is prevalent in every industry. Whether you have pioneered a unique business concept or have developed a groundbreaking product or service in your industry, the time will come when your business or service will be challenged by competition.

But competition shouldn’t be feared. To borrow the words of the Virgin Group founder Sir Richard Branson, “If you want to be successful in business, you need to welcome your competitions with open arms – just don’t let them walk all over you.”

So what do you need to make your business stand out from the competition? Aside from having superior quality products or services, it takes hard work, good relationships with customers, clients, and colleagues, and (believe it or not) a reliable and feature-rich communication system. Specifically, a Private Branch Exchange (PBX) system.

Here are three ways investing in a hosted PBX solution can help your business leave your competitors in the dust:

  • Control costs

Hosted PBX systems are clearly more affordable than legacy PBX systems. There are no large, clunky, physical devices to purchase or maintain, calling rates are lower, and users can easily scale their service up or down as needed. This promises businesses big savings, which can then be reinvested to further the growth of the company.

  • Serve customers better

Every phone conversation with customers is an opportunity for businesses to impress them with a respectful attitude and skillful assistance in addressing their specific issue or concern. It is not an easy task; but fortunately, your business phone can assist you.

Today’s hosted PBX systems come with a wealth of features that go beyond voicemail, call waiting, and caller ID. Most PBX systems include an array of features that help businesses provide better customer service. These include auto attendant, find me/follow me, simultaneous ringing, call recording, and information or music on hold. Reporting tools such as call history and call analytics also provide businesses the insights and information they need to measure (and thus improve) their employees’ performance.

  • Connect team members

Teamwork and collaboration are two vital ingredients that contribute to the success of any business. With a hosted PBX, it becomes easier for teams to connect and collaborate better regardless of location. Some of the most useful features that help foster collaboration and teamwork include integration with business applications, internet fax, company phone directory, mobile apps, presence indicator, free on-network calls, and more.

Competition can be intimidating, as it can either build you up or tear you down. A reliable hosted PBX system can be just the tool you need to make sure your business stamps out the competition and achieves success.

How to Overcome Common Hosted PBX Problems

Switching to a hosted Private Branch Exchange (PBX) solution from a legacy PBX is one of the best ways for businesses to cut costs, enhance customer service, and streamline communications. Because most of the responsibility is shouldered by the service provider (including maintenance and upgrades to the equipment and platform), a hosted PBX enables you to focus your attention on more important matters like managing operations and improving your bottom line.

However, it’s still possible to encounter some issues as you make the transition towards hosted PBX. But fortunately, these issues can easily be resolved thorugh careful planning and foresight. Below are a number of common issues you might face with a hosted PBX and some tips on how to overcome them.

Connectivity and call issues

Problem: Are you experiencing dropped calls or are hearing echoes on the phone? Does the audio quality vary between different times of day? Are you unable to complete a call? These are some minor problems that customers may face.

But truth be told, there are various factors that can affect call quality. However, most call quality and connectivity issues are often due to your existing internet connection. With a hosted PBX, all call data is transferred over the internet in packets. So it’s vital that you ensure you are subscribed to the right internet plan with the proper level of bandwidth to handle your call volume.

Solution: To correct the issue, conduct an internet speed test to see how efficient your internet connection is. If the results are satisfactory, talk to your hosted PBX service provider to help you investigate the issue. If the results are poor, however, then contact your internet service provider as the issue is likely with them. They might be able to suggest the best plan that meets your current usage. You should also ensure that your router is up to date and that there are no loose wires between your connections.

Old hardware and phones

Problem: Another headache businesses face when moving to hosted PBX is the stock of old routers, legacy phones, and other hardware they now have to dispose of. Using outdated and incompatible equipment can make the transition more painful as compatibility issues may arise. Plus, upgrading to new equipment may not be an option due to the costs involved.

Solution: The great thing about hosted PBX solutions is that they do not require users to invest in new phone equipment or other hardware. It helps businesses save on IT costs since they can use their desktop, laptop, or any mobile device (through mobile apps) to access their new phone system instead of buying new IP phones. And most providers also offer BYOD options to help subsidize costs.

Tech-averse staff

Problem: Is your staff not as excited as you are about your transition to a hosted PBX? It is natural for employees to resist change, especially if they have been using and are accustomed to a traditional phone system. They may fear that the new PBX is difficult to operate and that it may affect them and their work. But while it may take some time for them to adjust to the new system, there’s nothing to fear.

Solution: You can quickly overcome resistance from employees by keeping your staff on board from the beginning. Talk to them about the upcoming changes and make sure their concerns are addressed. Most hosted PBX providers also offer training and helpful online resources. This will help your team familiarize themselves with your new hosted PBX solution and be more confident in using the system. You can also implement Bring Your Own Device (BYOD) to keep the learning curve low and to help your employees be more comfortable.

Be sure to keep these tips in mind if you are thinking about or are in the process of making the change over to a hosted PBX solution!

Debunking 4 Myths about Hosted PBX

Business phone technology has evolved much faster than most people realize. Not too long ago, companies that need a Private Branch Exchange (PBX) system for office communications had to deal with complicated wiring systems, costly maintenance, and frequent upgrades. But now, companies can simply subscribe to a hosted PBX service, connect their hardware or mobile device to the internet, and start making and receiving calls in no time. But despite the advantages of using a hosted PBX over an on-premise solution, some companies remain reluctant to make the switch due to the various myths and misconceptions surrounding hosted PBX.

So let us set the record straight and debunk four of the most persistent myths about hosted PBX solutions:

Myth 1: Hosted PBX solutions costs more

Businesses that use on-premise PBX systems oftentimes choose to stay with their current system because they wrongfully assume that switching to a hosted PBX solution would be too expensive. Or they believe that they would have to completely overhaul their equipment. On the contrary, moving to a hosted PBX service actually helps businesses save.

You can save more with a hosted PBX solution because there is no need to upgrade or maintain costly phone equipment and other hardware. You can use your current IP-phones or BYOD with the help of an ATA adapter. You can also access your phone system using a computer, laptop, or any internet-connected device through mobile apps and desktop integration or softphones. Plus, hosted PBX systems mean companies no longer have to keep a dedicated space for their phone hardware and thus occupy lesser office space. This, in turn, helps to lower rent.

Myth 2: Call quality is poor

Hosted PBX solutions use Voice over Internet Protocol (VoIP) technologies to deliver high-quality calls. When VoIP was still in its infancy (over 20 years ago), call quality wasn’t as good due to unstable internet and low grade technologies. But all that has changed.

VoIP and the Internet have come a long way since then, which means call quality has vastly improved. With the right hosted PBX provider and the right internet plan, you’re sure to enjoy crystal-clear calls.

Myth 3: You’ll lose control

Another common misconception businesses have about hosted PBX solutions is that choosing one means relinquishing control of your PBX system. But the truth is quite the opposite. Your service provider hosts and handles your call platform, features, and necessary equipment, but the control is still in your hands. Hosted PBX services often come with an online admin portal that lets users manage the features and functionalities of the phone system and make it easier to use and customize to a business’ liking.

Myth 4: It’s not secure

Because hosted PBX uses the internet to transmit calls, most businesses are worried about being vulnerable to security threats. Such security threats, however, can be minimized by following best practices and, of course, by choosing the right provider. A good hosted PBX provider will have security protocols and multiple redundancies built into their network to block any potential threats and avoid any downtime.

Final Thoughts

Although hosted PBX solutions are embraced by many businesses today, some companies still fail to adopt the technology because of the many myths surrounding it. By putting these myths to rest, organizations should consider switching to a hosted PBX for the huge potential and many benefits a hosted PBX brings.

How to Set Up Your Auto Attendant

 

Common with many PBX systems, the auto attendant feature automates the incoming call procedure and eliminates the need for a full-time receptionist. This feature provides callers with a greeting and a list of menu options to route their calls to the appropriate person or department. Because an auto attendant is often the first interaction potential prospects and customers have with a company, it’s important to ensure that it is properly set up in order to make the right impression to callers.

Below we identify four best practices in setting up your auto attendant so you can create a good impression and offer a pleasant experience to your customers:

Be brief and professional

Begin your message with a welcome greeting. It should be pleasant and professional as if you were shaking hands with a potential client for the first time. After your quick intro, get down to business immediately by offering the most important information customers need. Consider offering information about your business such as location, directions, office hours, and website.

Before introducing options to callers, make sure to inform them that they can dial their party’s extension at any time, in case they already know who to reach (and thus don’t have to listen through the auto attention options).

Avoid offering too many options

When designing your auto attendant, keep in mind that less is often more. Offering an endless list of options can confuse callers, leading them to hang up the phone or end up with the wrong extension. Limit your menu to five or six options, including only the most important departments such as customer service, sales, and billing. Also make sure to use clear extension names (“Press 1 for Sales, Press 2 For Customer Service, etc…) or call-to-actions (“To talk to a customer support representative, press 1, To hear your account balance, press 2, etc).

Include short sales information or slogan

While it’s important to keep your auto attendant message short and sweet, it won’t hurt to include sales information or a slogan to boost your brand and catch your caller’s attention. For example, a curtain supplier could begin their greeting with, “Thank you for calling Curtains Unlimited, your best source for custom curtains and draperies.” It’s a simple one-liner that already introduces callers to your brand.

You can also mention a sale or special promo and discount to entice customers. But make sure to direct callers to a specific extension where they can obtain additional information. You can say, “Would you like to enjoy a 20% discount on orders worth $100 and up? Press 3 to learn more.”

Customize greetings for specific times of day

Unless you operate your business 24/7, you’ll want your phone system to act differently during after business hours or holidays. It’s a good idea to tailor your message depending on the time of day so that customers who call you after hours will know when you will be available. Also, you should consider offering a voicemail option to ensure you don’t miss important calls.

Final Thoughts

An auto attendant is an excellent PBX feature that helps you not only to effectively manage and route calls, but also to convey a more professional and customer-friendly appearance. So make sure to set it up correctly by following these helpful tips.

When the Power Goes Out: How to Keep Your Phone System Up during an Outage

One of the primary concerns businesses have about replacing their landlines with a Voice over Internet Protocol (VoIP) phone solution is based on the fact that VoIP relies on both electricity and a high-speed internet connection to function. If either of these factors is unavailable, your VoIP phone service cannot work. This could result in missing important phone calls and even disrupted operations. That’s why it’s important for businesses to plan ahead to ensure they never lose their phone service in the case of a power outage.

Here are a few solutions you can implement to keep your phone system up and running during power or internet outages:

Ensure your phone system has a call continuity feature

Before anything else, it’s important to make sure that the VoIP service provider you choose offers a call continuity feature. This feature automatically routes your calls to a specific list of backup numbers in case your network fails. Vonage’s Call Continuity, for instance, is able to detect when users lose their connection to the service, and it immediately forwards incoming calls to a backup number (chosen by the company). If you’re already a Vonage Business user, you can easily configure this feature via the Admin Portal.

Use softphones

You might want to consider getting softphones, too, especially if you’re primarily using physical VoIP phones for your business. Softphones are software applications or programs installed on your computer or mobile device that let you make and receive calls over the internet.

Because mobile devices such as laptops, tablets, and smartphones can still work after the power goes out, using a softphone can be a good backup phone option for you. Keep in mind, though, that calls made outside of Wi-Fi networks will use your data plan.

Make sure you have backup power supplies

A backup generator can make sure your business remains uninterrupted during outages. However, generators are expensive, and not all companies can afford to buy one. Another option is to purchase an Uninterruptible Power Supply (UPS).

A UPS stores backup battery power that your VoIP equipment and other devices (computers, routers, LAN switches, etc.) can use in case of a power outage. However, a backup power supply is limited and runtime may vary from one UPS system to another, so it’s important that you consider the capacity of a UPS system’s battery configuration.

Get a backup Internet Service Provider (ISP)

Many businesses these days can’t afford any internet downtime. For this reason, some choose to get a backup ISP just in case their primary connection goes down for a long period of time. Of course, having two ISPs can be expensive, so make sure to determine how vital your phone service is and whether redundancy is worth the cost.

Final Thoughts
A power outage or internet downtime doesn’t have to mean that your phone system goes down, too. By planning ahead and following these suggestions, you won’t have to worry about not being able to connect with clients and customers. And, in turn, business can go on as usual.

Identifying the Factors that Affect VoIP Call Quality

Call quality and reliability has always been used by critics of Voice over Internet Protocol (VoIP) technology to discredit VoIP and discourage consumers from jumping into the technology. While it was indeed a problem during the earliest days of the technology, VoIP has vastly improved over the years and the benefits it brings are well-known.

But like any internet technology, VoIP still isn’t perfect. Users may experience call quality issues, albeit easily solved and corrected. In this post, we identify some of the most common factors that may affect the quality of VoIP calls.

 

  • Bandwidth

Bandwidth, which refers to the rate at which data is transmitted over a wired or wireless connection, can greatly affect the quality of your phone conversations. It’s similar to a water pipe. If the pipe is larger (or if the bandwidth is bigger), more water (or more data) can flow at a given time.

If you have a shared network and don’t have enough bandwidth, you can expect choppy calls and delays, or even a system that can’t make or receive calls. To avoid such problems, it’s important that you secure an internet plan that has sufficient bandwidth.

 

  • Audio codec

The type of audio codec (which stands for code-decoder) used is also one factor that can affect voice quality. Audio codecs are used to convert analog sound waves into compressed digital form and back again. There many different codec types, which vary in sound quality and bandwidth required, among others.

Generally, the codecs that provide the best call quality consume the most bandwidth. G.729 is the most common codec. It has low bandwidth requirements and provides medium audio quality. G.722, meanwhile, offers superior audio quality but requires bigger bandwidth.

 

  • Latency

Also called lag, latency is the amount of time it takes for a voice packet to be transmitted and reach its destination. Latency slows down your phone conversation, causes an echo, and results in garbled speech or overlapping noises. Various factors can cause delay in VoIP conversations. These include the distance between the calling parties, the VoIP router used, as well as compression algorithms.

For a VoIP call to be clear, the latency must be 150 milliseconds or less. Anything over than that could lead to a poor call quality. Some suggestions to solve latency include prioritizing VoIP traffic over the network, and getting a quality VoIP router.

 

  • Jitter

Jitter refers to the variation in the arrival times of voice packets over a network. This happens when voice packets arrive at their intended destination in a different order as they were sent. Often caused by network congestion, high levels of jitter can lead to long delays in the conversation and an overall poor call quality. To mitigate the effects of jitter, getting a jitter buffer helps. It collects arriving packets temporarily and rearranges them in the proper order before sending them for decompression.

Final Thoughts

These days, every business expects to enjoy high quality VoIP calls, and understandably so. Clear business communications help companies become more productive and competitive. Although VoIP phone systems aren’t exempt from call quality issues, such problems can easily be solved and corrected through regular monitoring.

5 Best Practices to Keep Your Virtual PBX System Secure

The telecommunication requirements for startups and large enterprises vary due to size, features, equipment, etc. But there’s one thing both types of business share in common: the need for a reliable and secure communication system. With the popularity of virtual PBX (Private Branch Exchange) systems, businesses now more than ever need to take measures to ensure their system is safe to avoid being vulnerable to various security threats inherent to web-based technologies.

Virtual PBX security threats are diverse and varied, but one of the most common include PBX hacking. This is where criminals penetrate your PBX system to make unauthorized calls. This can result in substantial call charges being incurred on your account.

So how can you protect yourself from PBX hacking and other more damaging security threats? Take note of the following security measures to keep you and your business safe:

  1. Use strong passwords

One of the easiest yet often overlooked security measures is setting strong passwords. Using weak passwords (such as birthdays, names, and default passwords) is like opening the door for hackers since it requires almost no effort to hack into the system.

To make sure you’re not making it easy for cyber-criminals, use strong passwords in your PBX phones and accounts for both users and administrators. This means using a password that contains a minimum of 16 characters that include a combination of uppercase and lowercase letters, numbers and symbols. Also remember to change default admin passwords regularly, especially if you’re using modern IP PBX servers that can be configured through a web portal.

  1. Use a VPN for remote workers

If your PBX system supports a large number of mobile devices (especially if you have remote employees or staff who are constantly on-the-go), then encrypting traffic through a Virtual Private Network (VPN) is a wise move. With a VPN, users can access a private network securely and send and receive data remotely across shared or public networks.

  1. Monitor usage

In order to avoid fraud and to detect network-based attacks on your IP PBX system, it’s important that you monitor usage and actively track call logs and history.  Attacks on a PBX system are usually known to create an unusually large amount of network traffic, so blocking international call access to countries you don’t usually dial is a good idea.

  1. Keep your software up to date

Another way to safeguard your PBX system and your business is by keeping your PBX software updated. Typically, the most recent version of a software is often the most secure (bugs and other potential exploits are found and fixed).

When updating your PBX, remember to do a complete backup of your system (although performing regular backups of your entire system is also recommended). Also notify end users of the update, in case it will lead to some downtime.

  1. Talk to your service provider

Finally, talk to your PBX service provider. Be sure to ask about security issues such as how data is stored and transmitted, and the measures they have established in case of a network attack. This is something you would want to do even before you choose a provider.

Final Thoughts

Virtual PBX systems offer a host of benefits to startups and growing businesses, but when not managed properly, cyber-criminals can use your phone system as an opportunity to commit fraud and gain access to your confidential company data. That is why security should always remain a priority for organizations.

 

5 Alternatives to the Traditional Fax Machine

Despite the undeniable migration towards cloud-based communication technologies, many organizations still cling ferociously to their fax machine. Businesses (especially those in older industries such as law firms and medical labs) see fax machines as efficient, secure, and reliable equipment that helps them get a document from point to point.

Without question, fax machines indeed enabled fast communication. But in the 21st century, why keep your bulky, noisy, and painfully-slow fax machine when there are already far better options available today?

Below, we take a look at some of the best alternative services to the traditional fax machine and how they can best serve your faxing needs.

Vonage Paperless Fax

Vonage offers an affordable fax solution for businesses. For only $14.99 per user/per month, users can send and receive faxes from their desktop or mobile (and eliminate the hassle of wasting paper, purchasing toner, or maintaining a clunky fax machine in the office).

This Paperless Fax features also offers convenience to employers and their staff, as each user can have individual fax numbers, meaning there’s no need to stand in line to fax something. Incoming faxes are also sent straight to the recipient’s email, making it easier to manage important documents from a single inbox.

RingCentral Fax

Another excellent internet faxing solution is RingCentral Fax. Bridging traditional faxing and modern, cost-effective internet communications, RingCentral Fax lets businesses send and receive faxes as emails from anywhere and from any internet-connected device. You can even choose to keep your existing number or get a new one.

The best thing about RingCentral Fax is that it moves beyond basic fax and comes with an array of great features. These include SMS fax alerts, online accounts, fax logs, secure incoming and outgoing faxes, and cloud storage integrations with Google Drive, Dropbox, and Box, among others.

Businesses can also choose from four plans:

  • Fax 500 – starts at $7.99 per user/per month, with free 500 pages included monthly
  • Fax 1000 – starts at $12.99 per user/per month, with free 1000 pages included monthly
  • Fax 2500- starts $49.99 per user/ per month, with free 2500 pages included monthly
  • Fax Unlimited – starts at $39.9 per user/per month, with unlimited pages

VirtualPBX Online Fax

If you’re subscribed to a VirtualPBX plan, then you no longer have to worry about keeping bulky physical equipment because every VirtualPBX plan already has online fax capability. You can conveniently send and receive faxes from your account at no extra cost. Most plans let you send 100 fax pages every month at no cost (and only charges 5.9 cents for excess pages). Nevertheless, you can also customize it to increase your faxing capabilities.

Nextiva vFAX

Another excellent online faxing solution is Nextiva vFAX. Like other virtual faxing options, Nextiva lets users send and receive faxes from work, from home, or on the go through email. You can easily manage your faxes through their online portal that is accessible using any web browser. The best thing about Nextiva VFAX is you can take it on a 30-day free trial to find out if it’s a good fit for you.

They currently offer three plans:

  • Single user – starts $4.95/month, and includes 500 pages per month
  • Small business – starts at $12.95/month, and includes 1000 pages per month
  • Business pro – starts at $29.95/month, and includes 3000 pages per month

All three plans come with standard features such as Fax by Email, Fax Machine Support, Fax with Mobile Device, Access Fax Anywhere, Online Portal, and more.

Jive Virtual Fax

Jive also offers a virtual fax service that’s integrated on all Jive plans at no extra charge. Using this feature, you can quickly send and receive unlimited faxes, and view faxed documents straight from your inbox. To start sending and receiving faxes, you can simply set up an extension for it. Users can also configure fax settings in real time through Jive’s online portal.

No matter what plan you choose, if you are a small business or have a home office you should definitely considering upgrading to virtual fax!