Boost Your Business with Advanced Call Forwarding

Regardless of the size of your business or the type of product or service you offer, you want your customers to be able to reach you whenever they need to. But as much as you’d like to take every call, you and your employees will not always be in the office 24/7. This is exactly when advanced call forwarding comes into play.

One of the most useful features available in hosted Private Branch Exchange (PBX) systems, advanced call forwarding lets you forward incoming calls to an alternate phone or mobile number when you’re out of the office. This enables you and your employees to stay connected and ensure that you never miss out on business opportunities.

Let’s take a look at some of the techniques to use call forwarding to boost your business:

  • Route calls based on time or day

One of the most commonly used call forwarding techniques is routing calls to a specific number or location depending on the time of the day or day of the week. And the best part is that the call is routed without the caller knowing he or she is reaching a different number. For example, your business can create a rule that forwards all after-hours incoming calls to a mobile phone. Or you can also route these calls to an outsourced support service in a different location (especially for technical support or customer services issues). This ensures that no call goes unanswered, which spares customers the frustration of having to call back again the next day.

  • Set up find me/follow me calling for remote workers

Employing remote workers brings several perks and a few downsides to companies. And perhaps one of the biggest downsides is that it is not often easy to track remote workers as they may not always be at their desk available to take calls or may be in transit. An excellent solution to this is activating the find me/follow me calling feature.

Find me/follow me is a staggered call forwarding option that lets employees receive calls at multiple numbers, ringing simultaneously or in sequence. For instance, if an employee activates this feature the incoming calls that go unanswered at the default number (desk phone) will be forwarded to other numbers on the list (such as a home phone and mobile phone), in an attempt to “find” the employee. The final step of the call is that the caller is sent to a voicemail in case there is still no answer.

  • Prioritize top customers

Most hosted PBX solutions also give businesses the option to prioritize top customers and clients. Based on the caller ID you can choose to take an important call wherever you are or choose another associate to take these VIP calls. VoIP provider RingCentral, for instance, allows users to configure answering rules so that specific inbound phone numbers are automatically directed to a specific number or extension. Users also have the option to only allow specific contacts to reach their number during off-hours, holidays, and certain times of the day. This lets you provide premium service to your most valuable clients regardless of the time or your location.

Advanced call forwarding gives businesses a huge competitive edge by helping them manage calls with ease. No more missed calls, frustrated customers, or lost opportunities. 

3 Ways Your Virtual PBX System Helps You Beat the Competition

Competition is prevalent in every industry. Whether you have pioneered a unique business concept or have developed a groundbreaking product or service in your industry, the time will come when your business or service will be challenged by competition.

But competition shouldn’t be feared. To borrow the words of the Virgin Group founder Sir Richard Branson, “If you want to be successful in business, you need to welcome your competitions with open arms – just don’t let them walk all over you.”

So what do you need to make your business stand out from the competition? Aside from having superior quality products or services, it takes hard work, good relationships with customers, clients, and colleagues, and (believe it or not) a reliable and feature-rich communication system. Specifically, a Private Branch Exchange (PBX) system.

Here are three ways investing in a hosted PBX solution can help your business leave your competitors in the dust:

  • Control costs

Hosted PBX systems are clearly more affordable than legacy PBX systems. There are no large, clunky, physical devices to purchase or maintain, calling rates are lower, and users can easily scale their service up or down as needed. This promises businesses big savings, which can then be reinvested to further the growth of the company.

  • Serve customers better

Every phone conversation with customers is an opportunity for businesses to impress them with a respectful attitude and skillful assistance in addressing their specific issue or concern. It is not an easy task; but fortunately, your business phone can assist you.

Today’s hosted PBX systems come with a wealth of features that go beyond voicemail, call waiting, and caller ID. Most PBX systems include an array of features that help businesses provide better customer service. These include auto attendant, find me/follow me, simultaneous ringing, call recording, and information or music on hold. Reporting tools such as call history and call analytics also provide businesses the insights and information they need to measure (and thus improve) their employees’ performance.

  • Connect team members

Teamwork and collaboration are two vital ingredients that contribute to the success of any business. With a hosted PBX, it becomes easier for teams to connect and collaborate better regardless of location. Some of the most useful features that help foster collaboration and teamwork include integration with business applications, internet fax, company phone directory, mobile apps, presence indicator, free on-network calls, and more.

Competition can be intimidating, as it can either build you up or tear you down. A reliable hosted PBX system can be just the tool you need to make sure your business stamps out the competition and achieves success.

Debunking 4 Myths about Hosted PBX

Business phone technology has evolved much faster than most people realize. Not too long ago, companies that need a Private Branch Exchange (PBX) system for office communications had to deal with complicated wiring systems, costly maintenance, and frequent upgrades. But now, companies can simply subscribe to a hosted PBX service, connect their hardware or mobile device to the internet, and start making and receiving calls in no time. But despite the advantages of using a hosted PBX over an on-premise solution, some companies remain reluctant to make the switch due to the various myths and misconceptions surrounding hosted PBX.

So let us set the record straight and debunk four of the most persistent myths about hosted PBX solutions:

Myth 1: Hosted PBX solutions costs more

Businesses that use on-premise PBX systems oftentimes choose to stay with their current system because they wrongfully assume that switching to a hosted PBX solution would be too expensive. Or they believe that they would have to completely overhaul their equipment. On the contrary, moving to a hosted PBX service actually helps businesses save.

You can save more with a hosted PBX solution because there is no need to upgrade or maintain costly phone equipment and other hardware. You can use your current IP-phones or BYOD with the help of an ATA adapter. You can also access your phone system using a computer, laptop, or any internet-connected device through mobile apps and desktop integration or softphones. Plus, hosted PBX systems mean companies no longer have to keep a dedicated space for their phone hardware and thus occupy lesser office space. This, in turn, helps to lower rent.

Myth 2: Call quality is poor

Hosted PBX solutions use Voice over Internet Protocol (VoIP) technologies to deliver high-quality calls. When VoIP was still in its infancy (over 20 years ago), call quality wasn’t as good due to unstable internet and low grade technologies. But all that has changed.

VoIP and the Internet have come a long way since then, which means call quality has vastly improved. With the right hosted PBX provider and the right internet plan, you’re sure to enjoy crystal-clear calls.

Myth 3: You’ll lose control

Another common misconception businesses have about hosted PBX solutions is that choosing one means relinquishing control of your PBX system. But the truth is quite the opposite. Your service provider hosts and handles your call platform, features, and necessary equipment, but the control is still in your hands. Hosted PBX services often come with an online admin portal that lets users manage the features and functionalities of the phone system and make it easier to use and customize to a business’ liking.

Myth 4: It’s not secure

Because hosted PBX uses the internet to transmit calls, most businesses are worried about being vulnerable to security threats. Such security threats, however, can be minimized by following best practices and, of course, by choosing the right provider. A good hosted PBX provider will have security protocols and multiple redundancies built into their network to block any potential threats and avoid any downtime.

Final Thoughts

Although hosted PBX solutions are embraced by many businesses today, some companies still fail to adopt the technology because of the many myths surrounding it. By putting these myths to rest, organizations should consider switching to a hosted PBX for the huge potential and many benefits a hosted PBX brings.

How to Set Up Your Auto Attendant

 

Common with many PBX systems, the auto attendant feature automates the incoming call procedure and eliminates the need for a full-time receptionist. This feature provides callers with a greeting and a list of menu options to route their calls to the appropriate person or department. Because an auto attendant is often the first interaction potential prospects and customers have with a company, it’s important to ensure that it is properly set up in order to make the right impression to callers.

Below we identify four best practices in setting up your auto attendant so you can create a good impression and offer a pleasant experience to your customers:

Be brief and professional

Begin your message with a welcome greeting. It should be pleasant and professional as if you were shaking hands with a potential client for the first time. After your quick intro, get down to business immediately by offering the most important information customers need. Consider offering information about your business such as location, directions, office hours, and website.

Before introducing options to callers, make sure to inform them that they can dial their party’s extension at any time, in case they already know who to reach (and thus don’t have to listen through the auto attention options).

Avoid offering too many options

When designing your auto attendant, keep in mind that less is often more. Offering an endless list of options can confuse callers, leading them to hang up the phone or end up with the wrong extension. Limit your menu to five or six options, including only the most important departments such as customer service, sales, and billing. Also make sure to use clear extension names (“Press 1 for Sales, Press 2 For Customer Service, etc…) or call-to-actions (“To talk to a customer support representative, press 1, To hear your account balance, press 2, etc).

Include short sales information or slogan

While it’s important to keep your auto attendant message short and sweet, it won’t hurt to include sales information or a slogan to boost your brand and catch your caller’s attention. For example, a curtain supplier could begin their greeting with, “Thank you for calling Curtains Unlimited, your best source for custom curtains and draperies.” It’s a simple one-liner that already introduces callers to your brand.

You can also mention a sale or special promo and discount to entice customers. But make sure to direct callers to a specific extension where they can obtain additional information. You can say, “Would you like to enjoy a 20% discount on orders worth $100 and up? Press 3 to learn more.”

Customize greetings for specific times of day

Unless you operate your business 24/7, you’ll want your phone system to act differently during after business hours or holidays. It’s a good idea to tailor your message depending on the time of day so that customers who call you after hours will know when you will be available. Also, you should consider offering a voicemail option to ensure you don’t miss important calls.

Final Thoughts

An auto attendant is an excellent PBX feature that helps you not only to effectively manage and route calls, but also to convey a more professional and customer-friendly appearance. So make sure to set it up correctly by following these helpful tips.

Identifying the Factors that Affect VoIP Call Quality

Call quality and reliability has always been used by critics of Voice over Internet Protocol (VoIP) technology to discredit VoIP and discourage consumers from jumping into the technology. While it was indeed a problem during the earliest days of the technology, VoIP has vastly improved over the years and the benefits it brings are well-known.

But like any internet technology, VoIP still isn’t perfect. Users may experience call quality issues, albeit easily solved and corrected. In this post, we identify some of the most common factors that may affect the quality of VoIP calls.

 

  • Bandwidth

Bandwidth, which refers to the rate at which data is transmitted over a wired or wireless connection, can greatly affect the quality of your phone conversations. It’s similar to a water pipe. If the pipe is larger (or if the bandwidth is bigger), more water (or more data) can flow at a given time.

If you have a shared network and don’t have enough bandwidth, you can expect choppy calls and delays, or even a system that can’t make or receive calls. To avoid such problems, it’s important that you secure an internet plan that has sufficient bandwidth.

 

  • Audio codec

The type of audio codec (which stands for code-decoder) used is also one factor that can affect voice quality. Audio codecs are used to convert analog sound waves into compressed digital form and back again. There many different codec types, which vary in sound quality and bandwidth required, among others.

Generally, the codecs that provide the best call quality consume the most bandwidth. G.729 is the most common codec. It has low bandwidth requirements and provides medium audio quality. G.722, meanwhile, offers superior audio quality but requires bigger bandwidth.

 

  • Latency

Also called lag, latency is the amount of time it takes for a voice packet to be transmitted and reach its destination. Latency slows down your phone conversation, causes an echo, and results in garbled speech or overlapping noises. Various factors can cause delay in VoIP conversations. These include the distance between the calling parties, the VoIP router used, as well as compression algorithms.

For a VoIP call to be clear, the latency must be 150 milliseconds or less. Anything over than that could lead to a poor call quality. Some suggestions to solve latency include prioritizing VoIP traffic over the network, and getting a quality VoIP router.

 

  • Jitter

Jitter refers to the variation in the arrival times of voice packets over a network. This happens when voice packets arrive at their intended destination in a different order as they were sent. Often caused by network congestion, high levels of jitter can lead to long delays in the conversation and an overall poor call quality. To mitigate the effects of jitter, getting a jitter buffer helps. It collects arriving packets temporarily and rearranges them in the proper order before sending them for decompression.

Final Thoughts

These days, every business expects to enjoy high quality VoIP calls, and understandably so. Clear business communications help companies become more productive and competitive. Although VoIP phone systems aren’t exempt from call quality issues, such problems can easily be solved and corrected through regular monitoring.

5 Alternatives to the Traditional Fax Machine

Despite the undeniable migration towards cloud-based communication technologies, many organizations still cling ferociously to their fax machine. Businesses (especially those in older industries such as law firms and medical labs) see fax machines as efficient, secure, and reliable equipment that helps them get a document from point to point.

Without question, fax machines indeed enabled fast communication. But in the 21st century, why keep your bulky, noisy, and painfully-slow fax machine when there are already far better options available today?

Below, we take a look at some of the best alternative services to the traditional fax machine and how they can best serve your faxing needs.

Vonage Paperless Fax

Vonage offers an affordable fax solution for businesses. For only $14.99 per user/per month, users can send and receive faxes from their desktop or mobile (and eliminate the hassle of wasting paper, purchasing toner, or maintaining a clunky fax machine in the office).

This Paperless Fax features also offers convenience to employers and their staff, as each user can have individual fax numbers, meaning there’s no need to stand in line to fax something. Incoming faxes are also sent straight to the recipient’s email, making it easier to manage important documents from a single inbox.

RingCentral Fax

Another excellent internet faxing solution is RingCentral Fax. Bridging traditional faxing and modern, cost-effective internet communications, RingCentral Fax lets businesses send and receive faxes as emails from anywhere and from any internet-connected device. You can even choose to keep your existing number or get a new one.

The best thing about RingCentral Fax is that it moves beyond basic fax and comes with an array of great features. These include SMS fax alerts, online accounts, fax logs, secure incoming and outgoing faxes, and cloud storage integrations with Google Drive, Dropbox, and Box, among others.

Businesses can also choose from four plans:

  • Fax 500 – starts at $7.99 per user/per month, with free 500 pages included monthly
  • Fax 1000 – starts at $12.99 per user/per month, with free 1000 pages included monthly
  • Fax 2500- starts $49.99 per user/ per month, with free 2500 pages included monthly
  • Fax Unlimited – starts at $39.9 per user/per month, with unlimited pages

VirtualPBX Online Fax

If you’re subscribed to a VirtualPBX plan, then you no longer have to worry about keeping bulky physical equipment because every VirtualPBX plan already has online fax capability. You can conveniently send and receive faxes from your account at no extra cost. Most plans let you send 100 fax pages every month at no cost (and only charges 5.9 cents for excess pages). Nevertheless, you can also customize it to increase your faxing capabilities.

Nextiva vFAX

Another excellent online faxing solution is Nextiva vFAX. Like other virtual faxing options, Nextiva lets users send and receive faxes from work, from home, or on the go through email. You can easily manage your faxes through their online portal that is accessible using any web browser. The best thing about Nextiva VFAX is you can take it on a 30-day free trial to find out if it’s a good fit for you.

They currently offer three plans:

  • Single user – starts $4.95/month, and includes 500 pages per month
  • Small business – starts at $12.95/month, and includes 1000 pages per month
  • Business pro – starts at $29.95/month, and includes 3000 pages per month

All three plans come with standard features such as Fax by Email, Fax Machine Support, Fax with Mobile Device, Access Fax Anywhere, Online Portal, and more.

Jive Virtual Fax

Jive also offers a virtual fax service that’s integrated on all Jive plans at no extra charge. Using this feature, you can quickly send and receive unlimited faxes, and view faxed documents straight from your inbox. To start sending and receiving faxes, you can simply set up an extension for it. Users can also configure fax settings in real time through Jive’s online portal.

No matter what plan you choose, if you are a small business or have a home office you should definitely considering upgrading to virtual fax!

Hosted PBX VS SIP Trunking: Which is Right for Your Business?

For companies that are hoping to save money and streamline business communications, the decision to choose a Voice over Internet Protocol (VoIP) phone system is a smart move. When compared to traditional telephone services, VoIP is far more customizable and feature-rich. Plus, the ability to scale at will on top of the system’s increased reliability make VoIP highly attractive.

It’s important to emphasize, though, that VoIP is not a single solution. Rather, it’s an umbrella term that covers any form of voice communication that is carried out over Internet Protocol (IP) networks. When implementing a VoIP solution, there are various options businesses can choose from. Two of the most common solutions are Hosted Private Branch Exchange (PBX) and SIP Trunking. 

In this article, we’ll take a look at each service to help you decide which option is most suitable for your business.

What is a Hosted PBX?

Also referred to as an IP PBX or virtual PBX, a hosted PBX solution is a telephone system that provides PBX functionalities (such as call conferencing, automatic call distributions, call forwarding, do not disturb, etc.) to businesses but without the need to own or maintain any onsite equipment. With hosted PBX, the call platform and its features are hosted or handled by the VoIP service provider in the cloud. It is no longer the business’ responsibility to own, operate, secure, maintain or upgrade the necessary hardware. This allows companies to focus on their core competency, as well as enjoy significant cost savings through limited required equipment.

What is SIP Trunking?

With Session Initiation Protocol (or SIP trunking), users are able to continue using their existing telephone system or PBX equipment, but without the exorbitant costs of connecting to the PSTN. SIP trunking replaces traditional phone trunks with the internet; which means your phone calls will be routed through the internet instead of traditional phone lines. This solution requires an IP-enabled on-premise PBX and a VoIP gateway that connects your PBX to the cloud.

So Which Solution Should You Choose?

As with any business technology, the decision depends on the needs of your business. You need to consider various factors first before making the switch. The following are only some of the things you should weigh in order to make an informed purchasing decision:

    • The size of your business – For startups and smaller businesses (with anywhere from 5 to 20 employees), hosted PBX is usually the better choice as it provides all of the standard and advanced VoIP features at a lesser cost. SIP trunking, on the other hand, is ideal for larger enterprises that already have an existing PBX in place and simply want more affordable calling.
    • Scalability – As a business expands, so do their communication requirements. Both options are highly scalable, but with SIP trunking you would need to purchase additional on-premise servers (and thus spend more money) to be able to add new phones and users to your phone system.  A hosted PBX service, on the other hand, would only require a notification to the provider or a few changes in your account’s web portal, which can be completed in a few simple steps.
    • Maintenance – If you’re choosing SIP Trunking solutions, maintenance issues must be handled by your IT staff. They are responsible for the upkeep and must ensure that your software is up-to-date. This can prove extremely challenging for some businesses, especially if they don’t have highly skilled and knowledgeable IT personnel. With hosted PBX, on the other hand, all of the necessary upgrades and maintenance will be taken care of your VoIP service provider.

Assess your business’ wants and needs and choose the most appropriate VoIP service solution today!

 

 

Ooma Office Introduces IP Phone Support to Offer Flexibility to Small Businesses

Leading cloud-based phone system provider Ooma Inc., recently announced on its blog that it intends to expand its Ooma Office phone system by including IP phone support. This means small businesses now have the freedom and flexibility to utilize a combination of phone technologies and devices (including analog phones, mobile phones, IP phones, and fax machines) on their Ooma phone system.  

According to Ooma, some of their users have expressed the desire to be able to use IP phones (alongside their analog and mobile phones) as their business and phone system expands. Ooma has responded to this need with the introduction of IP phone compatibility. Eric Stang, CEO of Ooma, said, “We’re excited to expand our offering to include IP phones so our small business customers have the flexibility to choose the phone technology and features that are right for their business, without incurring a big monthly bill.”

Improvements to Ooma Office

Ooma Office now supports three popular IP phone models: Cisco SPA303, Cisco SPA 504G  and Yealink SIP-T21P E2. They plan on increasing this selection in the near future.

These phones will be part of the Ooma Office phone system and will be offered exclusively by the company. In addition to basic features such as call waiting, three-way conference calling, message waiting indicator and caller ID, all three models also come with a set of advanced phone features useful for businesses (like 1-step and 2-step transfers, Do Not Disturb, and internal extension dialing).

For smooth and easy plug and play installation, Ooma CEO Eric Strang also said the IP phones will be pre-programmed to work with Ooma.

An Enterprise-Level Phone Solution at a Small Business Price

Ooma has consistently been ranked as one of the top Voice over Internet Protocol (VoIP) service providers due to its reliable service and quality business communication solutions offered at the best prices. In fact, readers of PCMag have chosen Ooma as the best VoIP service for small businesses for three consecutive years.

Starting at just $19.95 per user per month (with no contract required), businesses can take full advantage of Ooma’s complete business phone experience without the high price tag. Each Ooma account comes with a local and toll-free phone number, a virtual fax extension and a conference extension, plus a range of other big business features (including virtual receptionist, conferencing, ring groups, and much more). Setup is easy and customer support is offered 24/7.

Apart from improving communications, Ooma is also committed to protecting the privacy and security of its customers. All data are backed up in the cloud to ensure a high level of security and redundancy not usually available in on-premise business phone systems.

To learn more about Ooma Office, visit: www.ooma.com/business.

Telltale Signs it’s Time to Upgrade Your PBX System

To upgrade or not to upgrade? That is the question business owners ask when it comes to their office phones.

Despite the popularity and cost savings of advanced phone solutions such as IP PBXs, some organizations continue to stick to their traditional phone systems, thinking that there’s no need to get a new one if their phone system still functions. However, subscribing to the “if it ain’t broke, don’t fix it” philosophy could seriously impair a business’ ability from competing in a fast evolving marketplace. Refusing to improve your communications not only hinders your growth, but also leaves you trailing the competition.

So when it comes to your business phone, when is the best time to get an upgrade? Take note of these telltale signs:

  • Your current phone is technically outdated

If you’ve had your PBX system for five years or more, it might be time for a replacement. Older PBX systems can become more of a liability than an asset to businesses because older phones can be more difficult to repair and maintain. The system may no longer be supported by the manufacturer, and parts may not be readily available.

Plus, if your PBX system can only make and receive calls, then it’s clearly become a typewriter in a world of computers–meaning, it’s headed towards technical obscurity. Today’s business PBX solutions facilitate more than just phone calls, with capabilities like video and voice conferencing, CRM integration, instant messaging, and visual voicemail, among many others.

  • Your current phone system is costing you more than ever

Do you need to pay every time you add an extension? Do you have separate bills for landline and mobile use? Do you avoid making long distance or international calls for fear of excessively high call charges?

If your traditional PBX system is busting your budget, then it’s time that you tap the cost-saving benefits of network-based PBX solutions.  Aside from lower installation costs and reduced call rates, IP PBX services are offered in a range of plans and pricing options so you can choose one that matches your needs and budget.

  • Your business is rapidly growing

As your business expands, you can expect an increase in the volume of incoming and outgoing calls as well as employees within your phone system. The question is: can your current phone handle this growth?

The problem with traditional PBX systems is that they usually have an absolute maximum number of phone numbers and users they can support. While you can increase the number of ports and phone lines, it will be costly to do so. And in a few years or so, you’ll  end up with overpriced and outdated equipment that offers limited features and is difficult to maintain. This is why it makes more sense to upgrade to a VoIP solution than to expand your current system. With VoIP, you can add more users in just a few clicks. No need to call your provider, wait for weeks to set up new lines, or purchase expensive hardware. You can see all of your changes in real-time. VoIP scales with ease, which means it grows as you grow.

  • Your team members don’t have real-time access to calls and other information when on the road or out of the office

Does your phone system allow your remote and traveling employees access to phone calls even when they step out of the office? Or do they miss important calls when they are on the road?

These days, it’s necessary for workers to be reachable regardless of location. For example, if your staff isn’t available when customers call, this can result in missed sales opportunities. If your executive can’t be reached while on a business trip, important deals may not push through.

If your business phone doesn’t keep all your team members connected from wherever they are in the world, then it’s wise to consider another system that offers such capability. A VoIP phone solution that offers call rerouting features (which turn your mobile phone into a business phone by forwarding calls when you are out of the office) gives you a competitive advantage as it ensures you never miss a call (and the opportunities that come along with it). Features like mobile apps, call forwarding, find me/follow me, and others are all important in bringing mobility to your team members.

So Is it Time for a Change?

If any of the above applies to you, then it’s wise to consider an upgrade to an IP PBX. The additional features and benefits offered by newer and more advanced IP PBX systems can certainly help businesses keep up with the times and remain competitive while still saving money.

 

Advantages of IP PBX over Traditional PBX

For decades, many enterprises relied on a Private Branch Exchange (PBX) system to manage and control their business communications. Companies that use a PBX system share a certain number of outside lines to make external calls. Sharing a line instead of using numerous dedicated phone lines allows companies one main number, and then extensions for each employee. This, in turn, saves on monthly phone bills for the company.

Today, however, most businesses have started making the transition from traditional PBX systems towards better and more improved network-based IP PBX solutions. An IP PBX is a PBX phone system that uses Internet Protocol (IP) data networks instead of the conventional analog technology to deliver telephone services. Deploying IP PBX solutions in place of a traditional PBX delivers numerous benefits to companies.

The following are some of the top advantages of using an IP PBX over a traditional PBX system.

  1. Cheaper and easier to install and to configure

Because IP PBX systems run as software and don’t require expensive PBX equipment, enterprises can save on installation costs. Typically, the only thing businesses need to invest in upfront is the phones themselves, but even this can be eliminated with the use of softphones. For reference, a softphone is a software program that enables users to make VoIP telephone calls (or calls made through the internet) using a computer or smartphone.

  1. Lower communication costs

Perhaps the biggest advantage offered by IP PBX solutions is the reduction of communication costs. Calls made through IP-based systems (both local and international) are far cheaper than those made through a traditional business phone system.

Most IP PBX service providers offer free unlimited local and long-distance calls within the United States and Canada. International calls with an IP PBX can cost between $0.01 to $0.10/minute; whereas international calls through traditional PBX carriers can often cost as much as $3.00/per minute. The significant cost savings from IP PBX solutions are especially beneficial for companies with multiple branch offices or companies that have employees working remotely.

  1. Easier management

Unlike traditional PBX systems that require the assistance of skilled phone technicians to maintain the system, IP PBX solutions are relatively simple to manage. Most IP-based phone systems come with an easy to use web-based configuration interface that makes it easy for users to manage, configure, or fine tune the phone system. An IP PBX can also be accessed remotely, which means authorized users can easily monitor and make changes from anywhere.

  1. It’s scalable

Traditional PBX systems are not suitable for growing businesses because adding phone lines or extensions often means purchasing additional hardware or upgrading to an entirely new phone system, which is definitely not cheap. IP PBX solutions, on the other hand, are designed with scalability in mind. It allows enterprises to easily add or remove any number of users or extensions at little to no cost.

Jive, for example, allows companies to utilize an unlimited number of extensions at no extra cost. Setting up company extensions is also easy with RingCentral, where administrators can simply log in to the Admin Panel to add or delete extensions with ease.

  1. More advanced features

In addition to standard PBX features, companies using an IP PBX system can take advantage of an array of advanced features such as Find Me/Follow Me, Auto Attendant, Unified Messaging, Video and Audio Conferences, Instant Messaging, Contact Center functionalities, Mobile Accessibility, and so much more. These sophisticated features support the needs of an increasingly mobile and collaborative business environment and help to promote efficiency and productivity in the workplace.

Make the switch today!

From cost savings in installation and calling rates, scalability, to easier phone management, IP PBX systems offer plenty of advantages to businesses. So if you haven’t switched to an IP PBX yet, then it’s time to consider making the move.