Chosen Articles

Ringio Full Review

Ringio.com is more than just an average virtual PBX or basic call routing solution. This company is the first SaaS-based business phone service to reroute calls in an intelligent way. Calls can be routed to any phone and provide the receiver with important background information about the call and the caller. This allows employees to be more productive. Ringio strives to provide the best customer service, and their promise to customers is “better business with every call.” That is a promise they keep.

The company delivers more than most of the other hosted PBX service providers. The service doesn’t just handle the telecommunication needs of your business, it also boasts of a superior contact relationship management system that integrates seamlessly with its advanced VoIP technology and software. Ringio aims to make call center technology, as well as big data usage accessible for businesses of all sizes. They do this in a cost efficient and scalable manner that leverages the power of the cloud and the smooth integration of useful apps and other services.

Features

Ringio provides customizable virtual PBX call routing solutions, in addition to built-in CRM tools for efficient call management. The company built its reputation as an industry leader with an intelligent call routing service that has become the backbone of the company. Ringio’s impressive selection of intuitive features are presented in affordable packages. Along with basic services such as caller ID, call recording, call routing and professional greeting, services are extended to include display all relevant information about known callers. 

Additional distinguishing features include:

  • Cloud-based call management solutions
  • Toll free and local numbers
  • Call screening
  • Dial by name directory
  • Find me – Follow me
  • Internet fax
  • Virtual call center with call queuing
  • Visual voice mail
  • Shared team phone numbers
  • Custom on hold music or message
  • One click outbound calling
  • Auto-attendant
  • Smart Sync feature with Google CRM
  • Call reporting and analytics
  • Unlimited extensions
  • Unlimited calling in the US and Canada
  • Android and iPhone apps

These features and more are included in all packages.

Ease of Use

Setting up and using the Ringio virtual phone system is quick and easy. You simply sign up for the service, download the application begin the experience of “rich calling.” Rich calling means that you have instant access to all vital information about the caller, such as full name, priority level and a brief summary of the last contact your company had with this caller.

There is no complicated equipment to install – you can use the phones you already have.

Customer Support

Ringio provides all of the customer support you may need. There are community forums where customers can get tips and tricks, or share their thoughts with other customers, a blog with all of the latest information and updates from the company, a comprehensive knowledge base and full FAQ section. Additional help can be found in the training videos or by calling the toll free phone number.

Plans and Pricing

Packages are essentially based on a flat fee of $25 per user. There aren’t any hidden costs, so you never have to worry about any upfront costs or incomprehensible phone bills at the end of the month. Plans include:

  • Unlimited use with your local business phone number
  • One toll free or local phone number for your business using a Ringio Company Line
  • One additional, optional local number for each user on a Ringio Personal Line.
  • PBX on your mobile – compatible with iPhone and Android
  • All Ringio features

Prices:

  • 1-2 users comes to $49 per month
  • 3 users equals $74 per month
  • 4 users costs $99 per month
  • $25 per month for each additional user
  • Special packages are available for businesses with more than 10 users
  • Deals and discounts may be available if you qualify

PBX extras can be added for additional fees. You can cancel your plan at any time, and users can be added or removed as needed.

 

Pros

Ringio has a variety of APIs and integrations to help your business be more productive. These include various plug-ins and third party systems to help your business improve sales, consulting and customer service efforts. The flat fee pricing makes bookkeeping simple, and 100% up-time guarantee ensures your customers can reach you at all times.

Cons

Customers felt the company launched prematurely, before some major bugs were properly worked out. They complain of dropped calls, transfer and hold buttons not working, improper routing, and no message options for off-business hours. However, the company is striving to fix these issues, and are continually working on upgrading and improving the service.

Conclusion

Ringio offers an excellent virtual phone system for small to medium sized businesses. The prices are affordable on any budget, even if you are just starting out. You get a big business presence, without the cost or hassle of a big business phone system. Set up is quick and easy, but the best part is the instant access to caller information. 

Leave a Reply

Your email address will not be published. Required fields are marked *


Click stars below to rate.
Overall Rating
Value for Money
Customer Support
Features
Ease of Use