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RingCentral Office vs RingCentral Professional
RingCentral cloud based phone systems deliver high quality services you can rely on to deliver all calls seamlessly. They have plans to suit any size business. Whether you are just starting out, or need to expand an ongoing operation, you are sure to find the right VoIP phone system for your needs.
RingCentral Professional is more of a base-level product than Office. But, you still get everything with Professional that you do with Office.
Both products include a wide array of features, such as call logs, automatic receptionist, extensions and call recording. Both products also include paperless fax and details of your business in public directories.
The main difference between the two is that Office provides service for incoming and outgoing calls, whereas Professional is set up only for incoming. This means that Office would be a better choice in a permanent setting and if you want IP phones in more locations. The Professional service is geared more towards a mobile business, with a simple routing process allowing employees to receive incoming calls. RingCentral Professional does this by using mobile apps for Android, iOS and Blackberry, and can be used to route calls to any existing phone line.
On the other hand, Office is geared towards use in an office setting where you need to connect several phones to one phone system. This allows up to 1000 people to participate in a conference call, as well as new, innovative features like Call Park and Intercom.
With Call Park, calls can be “parked” in the cloud, and resumed from a different desk phone. This features lets you park up to 50 calls at a time. The Intercom features lets you instantly communicate with other desk phones. When used with Call Park, employees can decide who should take which call.
The RingCentral Office and Professional services both have a variety of plans and services to choose from. Let’s examine each one a bit closer.
To set up your VoIP system, all you need is a phone and an internet connection. Your phone will be set up and ready to go within minutes. There is no complicated configuring or complex hardware to install. Or you can simply download the free mobile app to use on your smartphone or tablet.
- Toll free numbers – you can choose from 800, 888, 877, 866, 855 or your very own vanity number.
- Local numbers – there are over 200 area codes available.
- Directory listings – increases your visibility.
- VoIP service – make and receive calls anywhere you have internet access.
- Caller ID – manage how incoming and outgoing caller ID is displayed.
- Softphone – allows you complete control over calls and faxes from any PC.
- Unlimited text messages.
- Mobile devices – allows you to mobilize your phone system with iPhone and Android apps.
- Conference phones – high quality Polycom conference phones.
- Voicemail and personalized greetings.
- Voicemail to email – voicemail messages are send to your inbox, so you can listen to them at your convenience.
- Visual voicemail – easily manage voicemail online or on your mobile device with the free app.
- Box integration – send faxes from your Box account at no additional charge.
- Integrated with Microsoft Outlook and Microsoft Office.
- Integrated salesforce – view caller records and keep track of contacts.
- Answering rules – customize how calls will be routed.
- Automatic call recording – automatically record all incoming and outgoing calls.
- Dial by name directory.
- Unlimited conferencing.
The RingCentral Professional plans are designed for professionals on the go. You can connect with customers and employees anywhere, and anytime.
- All of the same features you get with RingCentral Office.
Plans and Pricing
- Standard – $24.99 per month per user – 1000 toll free minutes
- Premium – $34.99 per month per user – 2500 toll free minutes
- Enterprise – $49.99 per month per user – unlimited toll free minutes
All plans offer a 30 day free trial.
- Pro – $9.99 per month – 300 local, toll free or long distance minutes, 4.9 cents for additional minutes, includes 2 extensions, internet fax and web support
- Pro Plus – $19.99 per month – 1000 local, toll free or long distance minutes, 4.4 cents for additional minutes, includes 5 extensions, internet fax, dedicated fax number, dial by name directory and web and phone support
- Pro Power – $24.99 per month – 2000 local, long distance minutes plus 1000 toll free minutes, 3.9 cents additional toll free minutes, includes 10 extensions, dedicated fax number, dial by name directory and web and phone support
Prices are based on annual payments. Month by month plans are a bit higher. Additional add-ons available include:
- Additional virtual extensions – $2.99 each per month
- Additional local or toll free numbers – $4.99 each per month
- Additional fax numbers – $4.99 each per month
- Vanity number – one time $30 fee
You can keep your existing phone number at no additional charge.
RingCentral has a complete community of self help options. All of these options are available whether you have an Office or a Professional plan. Here you will find an extensive FAQ section, a forum, blogs and all sorts of help such as a learning center and webinars.
Phone support is available to Premium members, and all members can send in an email support ticket or take advantage on online chat help.
Although the different products both offer the same features and level of customer support, they are priced very differently. The Office phone solution is more geared towards a stationary office setting, while the Professional service focuses more on a mobile business.