Phone.com Full Review

Company:Phone.com Website:www.Phone.com Service:Business Phone System
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Why do you need a virtual phone number?

Today, everyone is continuously on the move. Travelling has developed into more of a necessity than a choice. Amidst this activity, it is impossible to remain tied down to a phone system just to remain connected. Handheld phones and gadgets evolved as a suitable medium of communication while you are on the go, but it is an expensive alternative as well as extremely detrimental for business communications. So when it is imperative for you to travel and you cannot miss an important call which is due, virtual phone services like phone.com may be a viable solution for you.

Phone.com Overview

Phone.com is a complete online calls management technique. It is a simple yet powerful system which manages and forwards all calls arriving at your phone.com phone number to your desired device. You can coordinate multiple phone devices like home phone, Smartphone, voicemail, soft phone, business phone, etc. with your phone.com account and set protocols regarding how and where you would like to forward the call received according to the day, time and calling number. This makes it ideal for individuals, businesses and those constant travelers who cannot afford to be disconnected.

How Phone.com Works?

There are three steps to get you up and going with your phone.com account.
Step 1: The first step includes selecting the unique phone.com number which would be registered and managed by it. Or you can simply choose to use your existing phone number as well.
Step 2: Furthermore, you can distribute this number among all family, friends, relatives and business contacts that you wish to connect to. At the same time, you can access the online admin panel for your phone.com account and set up generic as well as specialized protocols regarding each call.
Step 3: Lastly, you can sit back and relax while phone.com manages all your incoming calls for you. At any time, you can revise your call forwarding rules and decide which calls you can absolutely not afford to miss.
Your phone.com account will work in the same manner for your business requirements as well individual needs. On top of this, it is extremely affordable and easy to handle.

Pricing

Phone.com currently offers three packages to suit the needs of your pocket. These monthly packages promise to take all phone pressures off your wallet, allowing you to work endlessly.
Plan 1 - Shared Minutes You can use 300 minutes along with all other call features for a monthly charge of $14.99 only. These minutes are shared with as many extensions that you decide to make. Upon exhaustion of your assigned minutes, you will automatically be shifted to the 'Pay as you go' plan which charges 4.9cents/minute. Additional minutes can also be purchased according to your requirements.
Plan 2 - Unlimited User You can make unlimited calls, both inbound and outbound, for a flat rate of $24.99/month/extension. All call features will also be included in this package.
Plan 3 - Shared + Unlimited User This plan allows you to make unlimited calls, inbound and outbound, and also to share these unlimited minutes with your extensions for a flat rate of $24.99/month/extension. All call features are included in this package for each extension that you create.

Other Charges

  1. The cost of setting up your phone.com phone number initially is included in the package you chose. If you decide to add additional numbers, it will be charged at $4.99/month.
  2. Additional minutes can be purchased according to the following plan:
  3. An IP phone will be charged according to its manufacturer cost.
  4. All hardware extensions will be charged at $4.99/month.
  5. The phone.com communicator software requires a monthly license fee of $4.99.
  6. All premium features will be charged.
  7. Taxes and fees will apply as per the government regulations.

Features

Default Features: The phone.com account comes with the following default features for no additional costs:
  • You can choose a toll-free number, local number or global number for your phone.com account. You can use an existing number as well.
  • You can create unlimited number of extensions. Each extension will have its own voicemail, address book and control panel.
  • You can make your own custom greeting messages, hold music and menus to guide callers.
  • You can send and receive fax.
  • You can create conference calls of up to 500 participants.
  • All standard calling features like call forwarding, blocking and screening are also included.

Premium Features:

You can opt for the following features for additional charges:
  • Caller analytics to obtain information regarding your callers.
  • Voicemail Transcription if you prefer reading messages rather than listening to them.
  • Phone.com Communicator to convert your computer into a communication device.
  • Premium Hold Music from a list of licensed and commercial tones.
  • Call Recording of all calls received on your number and extensions.
  • You can choose iNum Global Numbers for your phone.com account which will not be tied to any country.

Phone.com for Mobiles

You can make calls and receive them via voicemail administration directly from your phone. You will know which number was dialed by your caller so you can respond accordingly. Moreover, you can also make calls using your phone.com number from your mobile. There are applications developed for all Smartphone users which will enable you to make, receive and manage your calls using this software. Additionally, you can choose to receive notifications via messages or mails regarding the activity on your phone.com number.

Phone.com Support

The Phone.com support staff can be approached via phone, email and live online chat at anytime of the day, every day. Moreover, phone.com has an online library of resources put together to get you through any problem pertaining to the installation, setup and use of this service.

Summary

Being on the move should not mean one has to sacrifice on one's communication links with the world. Phone.com offers a complete calls management solution in order to ensure no call is ever missed. Its advanced features allow users to coordinate multiple devices with their phone.com account and decide when and where they would like to receive their calls. Moreover, the price packages offered are extremely affordable. This makes phone.com a viable communications solution for businesses and individuals alike.   For further information,visit Phone.com


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2 Responses to “Phone.com Full Review 2017

  1. By: Adam
    Date: October 20, 2015 at 6:53 pm
    Overall Rating
    Value for Money
    Customer Support
    Features
    Ease of Use

    WEEKLY SERVICE OUTAGES
    POOR CUSTOMER SERVICE
    LONG HOLD TIMES

    In the last 6 months, service has gone WAY DOWN HILL. Constant, almost weekly service outages and issues. Hold times over 30 min to get information on outage. Call back feature only calls you back with no representative to talk to, only dead air. Once you call back and get an agent, they state they called back and no one answers. Customer service is a joke!

  2. By: Laura B
    Date: January 29, 2016 at 5:39 pm
    Overall Rating
    Value for Money
    Customer Support Not Rated
    Features
    Ease of Use

    What happened? Phone.com used to be a great company with great features and terrific, responsive customer service. They have been going down hill and for the last few months customer service is absurdly poor. Wait times for chat exceed 30 minutes then shuts down moments after an agent arrives. Hold time for phone service can reach almost an hour and no one picks up. I cannot access my account online, it says the URL is forbidden.

    Way to make a good thing go bad. New owner? New management? new call center? You are the worst. Shame on you. I rate you “NO STARS” on customer support. Just terrible.

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