PanTerra Networks Review 2017



Introduction

PanTerra Networks offers cloud-based business communications solutions as part of a larger set of IT services. CloudUC, their business-class unified communications solution, offers a variety of capabilities that extend beyond voice communications. It comes with a powerful combination of PBX services, collaboration tools, file sync and share, business analytics, contacts management, and mobility solution. Targeted towards mid-market enterprises, PanTerra Networks’ offering helps boost business productivity, lower operational expenses, and encourage collaboration.

Plans and Pricing
PanTerra Networks has four CloudUC plans to choose from: Business Voice, Professional, Enterprise and Contact Center. All plans include SmartBox storage (PanTerra’s business-class cloud file sync and share solution), SentraCloud (PanTerra’s managed IT cloud service), a web-based dashboard, integration with third party applications, and more. The base plan understandably comes with fewer functions. The Professional, Enterprise and Contact Center plans, meanwhile, are packed with a host of powerful features.

No information regarding pricing for all of PanTerra’s CloudUC plans are available.

Features

Business Voice
Cloud PBX
Unlimited Calls
Unlimited Voice Mail
Integrated Softphone
Desktop UCC Client
Unlimited Conference Calls
Secure IM with Presence
Unlimited Call Recording
Mobile App Client
Encryption In-Transit & At-Rest
Outlook Plugin
Multi-Factor Authentication Security
2 GB SmartBox Storage

Professional
Cloud PBX
Unlimited Calls
Unlimited Voice Mail
Integrated Softphone
Desktop UCC Client
Unlimited Conference Calls
Secure IM with Presence
Digital Fax Support
Unlimited Call Recording
Mobile App Client
Encryption In-Transit & At-Rest
Outlook Plugin
Salesforce Plugin
Outlook, Google, Yahoo Contact Importing
Full Contact/Group Management
User + Communications Content in Same Cloud
Multiple-Active Device Manager (MADM)
Single Sign On (SSO) Support
Multi-Factor Authentication Security
2 GB SmartBox Storage
Unlimited Users within an Account
Enterprise Account Administration
24/7/365 Live Phone and IM Support
99.999% Reliability/Availability

Enterprise
Unlimited Video Calls
Unlimited Auto Attendants
Unlimited Web Meetings
Unlimited Deskshares
Real-time Business Analytics
Integrated Softphone
Desktop UCC Client
Unlimited Conference Calls
Secure IM with Presence
Digital Fax Support
Cloud PBX
Unlimited Calls
Unlimited Call Recording
Unlimited Voice Mail
Unlimited Call Recording
Digital Fax Support
Mobile App Client
Encryption In-Transit & At-Rest
Outlook Plugin
Salesforce Plugin
Outlook, Google, Yahoo Contact Importing
Full Contact/Group Management
User + Communications Content in Same Cloud
Multiple-Active Device Manager (MADM)
Single Sign On (SSO) Support
Multi-Factor Authentication Security
2 GB SmartBox Storage
Unlimited Users within an Account
Enterprise Account Administration
24/7/365 Live Phone and IM Support
99.999% Reliability/Availability

Contact Center
Unlimited Contact Center
Unlimited Call Queues
Supervisory Modes – Listen, Whisper, Barge-in
Skills-based Routing
Live-Monitor
Details Reporting
Real-time Business Analytics
Cloud PBX
Integrated Softphone
Unlimited Calls
Desktop UCC Client
Unlimited Call Recording
Unlimited Video Calls
Unlimited Web Meetings
Unlimited Voice Mail
Unlimited Call Recording
Unlimited Auto Attendants
Unlimited Conference Calls
Secure IM with Presence
Digital Fax Support
Mobile App Client
Encryption In-Transit & At-Rest
Outlook Plugin
Salesforce Plugin
Outlook, Google, Yahoo Contact Importing
Full Contact/Group Management
User + Communications Content in Same Cloud
Multiple-Active Device Manager (MADM)
Single Sign On (SSO) Support
Multi-Factor Authentication Security
2 GB SmartBox Storage
Unlimited Users within an Account
Enterprise Account Administration
24/7/365 Live Phone and IM Support
99.999% Reliability/Availability

Installation and Setup

Customers don’t have to worry about confusing installation and setup processes. Panterra Networks covers the installation, configuration, management, as well as the warranty of all equipment under their services. These include phones, tablets, switches and routers.

Customer Support

PanTerra Networks prides itself for delivering world class 24/7 support to its customers. Offering multiple channels of communications, including voice, email, IM, fax, and deskshare, Panterra’s customers can be confident that they will be able to get help when issues arise. In addition, they also offer an online knowledge base that covers tips, guides, and how-to’s.

Verdict

For businesses that want more than just a communications solution, PanTerra Networks is the service provider that can cater to your needs. They provide a great range of tools and solutions that help businesses to not just communicate efficiently and securely, but also to simplify operations, and enhance productivity. They also offer a customizable combination of services to address the unique needs of businesses, which is perhaps why they don’t provide a specific price point for their service options.

For further information, visit PanTerraNetworks.com.

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