Ooma Business Review 2017



  • Company: Ooma
  • Websitewww.Ooma.com
  • Service: Business Phone System

Introduction

Ooma is a trusted business phone service provider based in Palo Alto, California. Founded in 2004, Ooma initially offered only residential phone services before delivering an enterprise-grade phone service (named Ooma Office) that’s perfect for small to mid-sized businesses. Seamlessly combining simplicity and functionality with a competitive price, Ooma’s phone solution helps organizations achieve their full business potential without the hassle and unnecessary costs.

Unlike other business phone services, Ooma service comes with a standalone device that does not need a computer. It also does not require a headset or a software installation. Instead, this device (referenced as the Ooma Telo) delivers clear, high quality calling using your existing cord or cordless phone and high-speed internet. In fact, Ooma’s service has impressed so many customers that it has been named by readers of PCMag as the #1 VoIP Provider for Small Business.

Features

Ooma Office, the company’s business VoIP service offering, includes almost all of the features small businesses could ask for from a VoIP phone system. An Ooma Office account comes with a toll-free and local phone number of your choice, a conference extension, a virtual extension, plus lots of exciting and cool features:

Calling features
Unlimited calling in U.S. and Canada
Low international rates
Caller-ID and name
911 service
Free number transfer
Toll-free numbers available

Setup
Easy installation
Wireless phone extensions
24/7 customer support
No special phones needed

Office features
Virtual receptionist
Extension dialing
Voicemail
Call transfer
Call log
Modes for business and after hours
Ring groups
Music on hold
Conference bridge

Mobility features
Call forwarding
Voicemail forwarding
Multi-ring
Virtual extensions

Setup and Installation

Perhaps the best thing about Ooma Office is that setup and installation is not complicated. In fact, you can have your new VoIP phone system up and running in less than 20 minutes. All you need to do is connect the Ooma Office base station to your modem, plug in your phone, and then you’re ready to go. Setup is as painless as possible, and you don’t have to suffer due to unnecessary downtime (like most businesses would experience when switching to a traditional landline service).

Pricing

Many small businesses prefer Ooma Office due to its low cost. The cost is divided into two parts: a one-time payment for hardware costs, and then monthly service charges.

The Ooma Office starter package includes a base station and two Linx wireless devices, priced at $249.99 (discounts may apply). The monthly service fee starts at $19.95 per month, and additional users cost $19.95 per month each.

The best thing about Ooma’s pricing structure is that almost all the features (local and toll-free phone number, virtual fax extension, conference extension, voicemail, ring groups) are included in the service. Also included in the cost of the system is unlimited calling within the U.S. and Canada.

Customer Support

Ooma offers a comprehensive online support guide to their users. From activation and setup to troubleshooting and other video tutorials, Ooma has published helpful guides to allow users get the most from their service. Nevertheless, if you need help or have urgent inquiries and concerns, Ooma also has 24/7 customer support ready to assist you.

Conclusion

Ooma Office caters to the communication needs of a small business by delivering all the right phone features at a very affordable price. It’s easy to set up, and call quality is top notch. Small businesses (especially those with virtual employees or those who travel frequently) will surely find value in Ooma Office.

For further information, visit Ooma.com.

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