Grasshopper Phone System Review 2017

Coupon Code: VPBX75

Company: Grasshopper

Websitewww.Grasshopper.com

Service: Business Phone System

Grasshopper was founded by two entrepreneurs in 2003, with the goal to make it easier to start and grow a small business.

Introduction

The Grasshopper virtual phone system is designed to help small businesses and entrepreneurs sound more professional and keep in touch from anywhere. Unlike traditional phone systems, a virtual system is managed in the cloud, or online. This means no complicated equipment to buy or install, and no special software is required. Grasshopper is committed to helping entrepreneurs, and strives to continue developing new and innovative tools to improve their services.

Features of Grasshopper

Pros

No long term contracts, and each plan comes with a risk-free 30 day money back guarantee. There is no activation fee and you can change plans at any time.

Grasshopper Prices

Pay as You Grow

  • $12 per month
  • 6 cents per minute
  • No minutes are included in the plan
  • Unlimited extensions
  • Includes all features
  • 1 toll free/local phone number

SOLO

  • $24 per month
  • Unlimited minutes
  • 1 toll free/local phone number
  • Unlimited extensions (Includes 3)
  • Includes all features

PARTNER (most popular plan)

  • $49 per month
  • Unlimited minutes
  • 3 toll free/local phone numbers
  • Unlimited extensions (Includes 6)
  • Includes all features

SMALL BUSINESS

  • $89 per month
  • Unlimited minutes
  • 5 toll free/local phone numbers
  • Unlimited extensions
  • Unlimited voice studio
  • Includes all features

All plans include:

  • Call forwarding and screening
  • Voice mail and fax service
  • Virtual fax
  • Transfer live calls
  • Number portability
  • Name directories
  • Conference calling

Toll Free Number

With Grasshopper, customers can choose a toll free number or a vanity number or have the company assign them a number. Existing toll free numbers can be transferred to your Grasshopper account. Grasshopper currently offers 800, 888, 866, 855, 844 or 877 numbers.

Custom Greeting

Customers are greeted with a custom message which directs them to certain departments, information or employees. You can customize the greeting to represent your company.

On Hold Music

Nobody likes to be put on hold, but on hold music makes it a little more pleasant. Grasshopper lets you choose from several music selections or you can upload your own favorite tunes, or play a custom commercial highlighting your products or specials.

Conference Call

Just enter the phone numbers you want to include in the conference call and Grasshopper connects to every number you entered.

Question and Answer Extensions

Q&A extensions gather important information from callers. You compile a series of questions to ask the caller and the system combines them with the answers the caller gives in one voice mail message. This saves your employees a lot of time – time they could spend more productively, which saves you money and helps your business grow.

The Voice Studio

Sometimes coming up with a professional sounding message isn’t easy. With the Voice Studio, you can choose from several professional voice talents and find the perfect sound to represent your business. Grasshopper can even record messages in different languages and produce high quality commercials to play when callers are on hold.

Read Your Voice Mail

Even when you can’t check your voicemail, you can stay connected with the Read Your Voice Mail feature. It costs an extra $10 per month and includes a text version of your voicemails. It also comes with the option to have the message transcribed by a real person, for no extra charge.”

Information Extensions

Information extensions give callers important information about your business 24/7. You can load the message with whatever you think a caller might want to know, such as store hours, directions and product descriptions, as well as any specials or promotions you are offering.

Call Routing

hopper phoneGrasshopper provides customizable extensions to suit your unique needs as to how calls will be handled. Holding extensions (also known as automatic call distribution queues, or ACD) means several incoming calls can be placed on hold at the same time, until an agent becomes free, and then the system automatically connects them to the available employee.

You are also able to have calls routed on a rotational basis, so that all employees receive an equal number of calls per day. This is ideal for sales offices to give every employee an equal opportunity to make a contact.

Customer Service

Grasshopper is always available to help customers. There is a small FAQ section that answers the most common questions, a search-able knowledge base for more in depth questions, a toll free phone number or you can submit a support ticket.

Cons

Requires Existing Phone Service

The Grasshopper service doesn’t completely replace an existing phone system, which means customers will have to have both the system they are currently using (most likely mobile phones with service plans), plus the Grasshopper phone system. It is designed to enhance and work in conjunction with a current phone service but it does not provide dial tone so you need an existing phone line in order to make outbound calls from your Grasshopper phone number via the mobile app.

With the per minute charges and the need to keep your old phone service, you have to wonder how this system saves you money?

Conclusion

grasshopper logoFor businesses that need to receive a lot of toll free calls, this system could save them a lot of money, since toll free numbers on a regular system tend to be quite costly. However, a business has to have two separate phone systems installed (Grasshopper + a mobile phone service plan,) which can be bothersome.

For further information, visit Grasshopper.com


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5 Responses to “Grasshopper Review 2017

  1. By: Andy Cooper
    Date: June 13, 2013 at 2:52 pm
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    I am in charge of our Internet and phone communications, and Grasshopper has been our number one choice out of many virtual phone systems. We tried 2 other “big players” in the virtual phone industry, but they were too complex and didn’t care much about support, all hasty and careless. Grasshopper’s team is kind and helpful. The prices are simply excellent and vary as you grow. I’m honored to rate them 5/5.

  2. By: NCAC
    Date: June 26, 2013 at 5:30 am
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    Hello,

    You can make outbound calls! Grasshopper is the best for a small biz

  3. By: TacArms Canada
    Date: August 9, 2013 at 3:03 am
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    Grasshopper is the best. We just set it up and it works just as expected and more. Highly recommend. You can place outbound calls from your iPhone using their new App. It allows you to use the 800 as your outbound number as well.

  4. By: TP Murphy
    Date: March 5, 2014 at 1:18 am
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    Good deal and perfect for home office with two or three people. Simple to use and understand which is great in today’s world of “confuse the customer”.

  5. By: Tiffani
    Date: December 2, 2014 at 4:46 pm
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    Well, that was fun… Contacted your help line today about a cancelled account. Nothing but going in circles with one person and when she said that she was going to look up more information about our account, only had someone else with a less-than-pleasant disposition take over the call so that we could go around in more circles about the definition of words like “active,” “open” and what it means to be “on hold.” Not a fan of this company now, to say the least… So glad we cancelled our account

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