FreedomVoice Review 2020
Service: Business Phone System
A toll free number and reliable toll free services are crucial to the success of businesses today. As a small or home-based business, it is very important to think about how customers perceive you. If you appear too small, potential customers are likely to head over to larger competitors that sound more reliable. But the enterprise phone systems used by some competitors are out of reach for a small business.
To solve this problem FreedomVoice Toll Free Number Service provides cost-effective, business phone solutions. Small businesses get the same powerful first impression as larger companies with expensive phone systems, for a fraction of the cost!
Established in 1996, FreedomVoice was one of the first virtual phone service providers to offer toll free phone numbers and service solutions in the U.S. The company has grown to provide businesses with cutting-edge features to enhance their professional image, create flexibility, improve connectivity and increase efficiency. The technical support is managed by FreedomVoice in-house certified networking professionals that work closely with the developers that create and maintain their services.
Features of FreedonVoice
Callers are greeted by a virtual receptionist (auto attendant) who introduces your business and prompts the caller to press a button for the department or person they wish to contact. You can change or update your message at any time. This is a convenient way to keep customers informed of specials, promotions, new locations or store hours, or any other important news about your company.
Calls can be forwarded to one or more phone numbers. The virtual system will try all of the numbers you have entered in order to make a connection. If no one can be reached within a set number of rings, the caller is directed to voice mail. For an extra $10 per month, you can set up a queue. Callers will then be put on hold (with on hold music) until someone becomes available to answer the call.
Call forwarding settings can be changed or updated at any time through WebLINK. Here you can also enable more features such as specific times and days for forwarding or create an ACD (automated call distribution). This feature allows you to select which group the call will be forwarded to, such as sales or tech support, and choose how the calls will be sent, such as on rotation to give employees an equal number of calls to answer per day (ideal for commissioned salespeople) or simultaneously to all of the numbers on the forwarding list.
FreedonVoice doubles as a dedicated Internet fax service. Businesses can send and receive faxes through WebLINK. A fax sent to your toll free number is automatically detected and stored online as a PDF file, which can be accessed at any time via your WebLINK portal, or be forwarded to your email inbox or to a physical fax machine. Faxes can be sent from any computer from the WebLINK control panel. You have the option of adding a cover letter and you can send the fax to as many as 5 numbers at a time.
This is your online control panel where you can manage your entire phone system from any internet connection. You can check messages, make changes, and create additional users. Additional users are provided with a secure, unique login ID to access their own voice mail or update their settings. You choose how much power these users will have, such as whether they have administrative privileges, are able to check all voice mailboxes, generate call reports and update billing information.
Prices and Plans
All plans come with a 30 day free trial.
- $9.95 /mo.
- Ideal for entrepreneurs and small businesses with less than 10 employees
- 10 voice mailboxes
- 300 minutes per month included – 4.9¢ per additional minute
- 1 toll free or local number
- Auto attendant
- Follow-Me call forwarding
- Custom queuing
- Email delivery of messages
- Call screening and blocking
- Internet fax
- WebLINK control panel
- Designed for businesses with up to 25 employees
- 25 voice mailboxes
- 1000 minutes included each month – 4.5¢ per additional minute
- All the features of FreedomStart
- 100+ employees
- 100 voice mailboxes
- 2500 minutes included – 3.9¢ per additional minute
- All the features of the other plans
- Toll free vanity number or local number
- professional auto attendant with dial-by-name directory
Long Wait on Hold
FreedomVoice offers a complete FAQ section, online tutorials and email support. You can call the company directly during the week from 6 am to 6 pm, but expect to wait on hold for about 30 minutes.
Per Minute Charges
Most companies, even small businesses will find that the number of minutes included in the plans are eaten up very quickly. The largest plan with 2500 minutes for 100 employees means each employee is only allowed 25 minutes per month. Even though 3.9¢ doesn’t sound like much on its own, when you multiply it by 10 minutes, it becomes $3.90, which is quite steep for a 10 minute phone call.
FreedomVoice offers a lot of great features to make your business sound more professional and function more efficiently. Customers can customize features to suit their personal and business needs – providing extra flexibility not offered by many of the other virtual phone service providers.
However, many customers might be turned off by the high per minute overage charges. If you don’t keep a close watch on the minutes your employees are using, you could end up with a huge bill at the end of the month. Combine this with the limited availability of customer service, and you may find another provider is better suited to your needs. Try the 30 day free trail and see for yourself. You may find FreedomVoice is the perfect virtual phone system for your business needs.
For further information, visit FreedomVoice.com
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