Is a Hybrid PBX Solution Right for Your Business?

Many businesses that want to cut telecommunications costs, to enhance collaboration among teams, and to stay current in their industry make the decision to switch to a hosted Private Branch Exchange (PBX) solution from a legacy PBX system. Hosted PBX options have effectively allowed many enterprises to achieve more efficiency and more productivity in the workplace. But despite the many proven benefits of a hosted PBX, some companies hesitate to make the switch – especially if they’ve recently made upgrades to their current PBX.

The good news is you can still enjoy the features and benefits of hosted PBX without completely replacing your current PBX system. And it can easily be done by taking a hybrid approach.

What is a hybrid PBX?

A hybrid PBX system is the perfect solution for companies that aren’t ready to undergo a complete transition yet but are interested in what a hosted PBX has to offer. It combines existing legacy PBX equipment with the cloud technology aspects of a hosted service. This, in turn, allows businesses to enjoy the best of both worlds.

Benefits of a hybrid PBX system

Although a hybrid PBX may not possess all of the features available with a hosted service, it can still deliver many of the basic functionalities of a hosted PBX that are highly beneficial to businesses. Below are some of the reasons why you might want to start with a hybrid PBX model for your business:

  • Get an added layer of reliability with your communications system. If your Internet service or hosted PBX solution isn’t working, you can automatically switch your calls over to a line that is connected to your on-premise PBX (or vice versa). This means you can avoid any potential downtime, missed opportunities, or lost revenue.
  • Save on costs. A hybrid solution doesn’t require businesses to throw away their existing equipment and buy new IP phones. Some suppliers of traditional PBX hardware now offer add-on boards or gateways that make it possible to transform traditional PBX systems into a hybrid PBX, helping users transition with ease. Specifically, an Analog Telephone Adapter (ATA) can be used to connect one’s existing phones to the IP network. This device translates analog voice signals into digital data so that calls can be transmitted over the internet, and is often used in BYOD circumstances.
  • Maintain control. Businesses that want to maintain control over various aspects of their communication solution, such as call security, connectivity options, and automatic default failovers can benefit from maintaining a hybrid PBX system. This is because businesses will still house their PBX hardware on-site while leaving tasks such as configuration backups and software updates to their service provider. One company that offers a unique hybrid PBX approach is Fonality. Fonality caters to businesses that want to make a gradual transition to hosted PBX.

So, should you choose a hybrid solution?

In the end, it all boils down to the unique needs and preferences of your business. If you want to reap the full benefits of a hosted PBX system, then it’s time to make the complete switch. However, if you aren’t ready to let go of your on-premise PBX system but also want access to the innovative features of a hosted PBX solution, then choosing a hybrid PBX system is an ideal solution.

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