Competition is prevalent in every industry. Whether you have pioneered a unique business concept or have developed a groundbreaking product or service in your industry, the time will come when your business or service will be challenged by competition.
But competition shouldn’t be feared. To borrow the words of the Virgin Group founder Sir Richard Branson, “If you want to be successful in business, you need to welcome your competitions with open arms – just don’t let them walk all over you.”
So what do you need to make your business stand out from the competition? Aside from having superior quality products or services, it takes hard work, good relationships with customers, clients, and colleagues, and (believe it or not) a reliable and feature-rich communication system. Specifically, a Private Branch Exchange (PBX) system.
Here are three ways investing in a hosted PBX solution can help your business leave your competitors in the dust:
- Control costs
Hosted PBX systems are clearly more affordable than legacy PBX systems. There are no large, clunky, physical devices to purchase or maintain, calling rates are lower, and users can easily scale their service up or down as needed. This promises businesses big savings, which can then be reinvested to further the growth of the company.
- Serve customers better
Every phone conversation with customers is an opportunity for businesses to impress them with a respectful attitude and skillful assistance in addressing their specific issue or concern. It is not an easy task; but fortunately, your business phone can assist you.
Today’s hosted PBX systems come with a wealth of features that go beyond voicemail, call waiting, and caller ID. Most PBX systems include an array of features that help businesses provide better customer service. These include auto attendant, find me/follow me, simultaneous ringing, call recording, and information or music on hold. Reporting tools such as call history and call analytics also provide businesses the insights and information they need to measure (and thus improve) their employees’ performance.
- Connect team members
Teamwork and collaboration are two vital ingredients that contribute to the success of any business. With a hosted PBX, it becomes easier for teams to connect and collaborate better regardless of location. Some of the most useful features that help foster collaboration and teamwork include integration with business applications, internet fax, company phone directory, mobile apps, presence indicator, free on-network calls, and more.
Competition can be intimidating, as it can either build you up or tear you down. A reliable hosted PBX system can be just the tool you need to make sure your business stamps out the competition and achieves success.