Business phone technology has evolved much faster than most people realize. Not too long ago, companies that need a Private Branch Exchange (PBX) system for office communications had to deal with complicated wiring systems, costly maintenance, and frequent upgrades. But now, companies can simply subscribe to a hosted PBX service, connect their hardware or mobile device to the internet, and start making and receiving calls in no time. But despite the advantages of using a hosted PBX over an on-premise solution, some companies remain reluctant to make the switch due to the various myths and misconceptions surrounding hosted PBX.
So let us set the record straight and debunk four of the most persistent myths about hosted PBX solutions:
Myth 1: Hosted PBX solutions costs more
Businesses that use on-premise PBX systems oftentimes choose to stay with their current system because they wrongfully assume that switching to a hosted PBX solution would be too expensive. Or they believe that they would have to completely overhaul their equipment. On the contrary, moving to a hosted PBX service actually helps businesses save.
You can save more with a hosted PBX solution because there is no need to upgrade or maintain costly phone equipment and other hardware. You can use your current IP-phones or BYOD with the help of an ATA adapter. You can also access your phone system using a computer, laptop, or any internet-connected device through mobile apps and desktop integration or softphones. Plus, hosted PBX systems mean companies no longer have to keep a dedicated space for their phone hardware and thus occupy lesser office space. This, in turn, helps to lower rent.
Myth 2: Call quality is poor
Hosted PBX solutions use Voice over Internet Protocol (VoIP) technologies to deliver high-quality calls. When VoIP was still in its infancy (over 20 years ago), call quality wasn’t as good due to unstable internet and low grade technologies. But all that has changed.
VoIP and the Internet have come a long way since then, which means call quality has vastly improved. With the right hosted PBX provider and the right internet plan, you’re sure to enjoy crystal-clear calls.
Myth 3: You’ll lose control
Another common misconception businesses have about hosted PBX solutions is that choosing one means relinquishing control of your PBX system. But the truth is quite the opposite. Your service provider hosts and handles your call platform, features, and necessary equipment, but the control is still in your hands. Hosted PBX services often come with an online admin portal that lets users manage the features and functionalities of the phone system and make it easier to use and customize to a business’ liking.
Myth 4: It’s not secure
Because hosted PBX uses the internet to transmit calls, most businesses are worried about being vulnerable to security threats. Such security threats, however, can be minimized by following best practices and, of course, by choosing the right provider. A good hosted PBX provider will have security protocols and multiple redundancies built into their network to block any potential threats and avoid any downtime.
Although hosted PBX solutions are embraced by many businesses today, some companies still fail to adopt the technology because of the many myths surrounding it. By putting these myths to rest, organizations should consider switching to a hosted PBX for the huge potential and many benefits a hosted PBX brings.