When the Power Goes Out: How to Keep Your Phone System Up during an Outage

One of the primary concerns businesses have about replacing their landlines with a Voice over Internet Protocol (VoIP) phone solution is based on the fact that VoIP relies on both electricity and a high-speed internet connection to function. If either of these factors is unavailable, your VoIP phone service cannot work. This could result in missing important phone calls and even disrupted operations. That’s why it’s important for businesses to plan ahead to ensure they never lose their phone service in the case of a power outage.

Here are a few solutions you can implement to keep your phone system up and running during power or internet outages:

Ensure your phone system has a call continuity feature

Before anything else, it’s important to make sure that the VoIP service provider you choose offers a call continuity feature. This feature automatically routes your calls to a specific list of backup numbers in case your network fails. Vonage’s Call Continuity, for instance, is able to detect when users lose their connection to the service, and it immediately forwards incoming calls to a backup number (chosen by the company). If you’re already a Vonage Business user, you can easily configure this feature via the Admin Portal.

Use softphones

You might want to consider getting softphones, too, especially if you’re primarily using physical VoIP phones for your business. Softphones are software applications or programs installed on your computer or mobile device that let you make and receive calls over the internet.

Because mobile devices such as laptops, tablets, and smartphones can still work after the power goes out, using a softphone can be a good backup phone option for you. Keep in mind, though, that calls made outside of Wi-Fi networks will use your data plan.

Make sure you have backup power supplies

A backup generator can make sure your business remains uninterrupted during outages. However, generators are expensive, and not all companies can afford to buy one. Another option is to purchase an Uninterruptible Power Supply (UPS).

A UPS stores backup battery power that your VoIP equipment and other devices (computers, routers, LAN switches, etc.) can use in case of a power outage. However, a backup power supply is limited and runtime may vary from one UPS system to another, so it’s important that you consider the capacity of a UPS system’s battery configuration.

Get a backup Internet Service Provider (ISP)

Many businesses these days can’t afford any internet downtime. For this reason, some choose to get a backup ISP just in case their primary connection goes down for a long period of time. Of course, having two ISPs can be expensive, so make sure to determine how vital your phone service is and whether redundancy is worth the cost.

Final Thoughts
A power outage or internet downtime doesn’t have to mean that your phone system goes down, too. By planning ahead and following these suggestions, you won’t have to worry about not being able to connect with clients and customers. And, in turn, business can go on as usual.

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