So you’ve ditched your bulky, dusty, and outdated analog PBX system and have finally moved to a virtual PBX solution. What next?
Businesses that switch to virtual PBX often spend a lot of time and effort in ensuring a smooth and hassle-free transition. They make sure to learn everything about getting a virtual PBX in order to make the right decision. But while planning and preparing for the transition is crucial, it’s equally important to be active in the post-deployment phase to ensure success in the long run.
Want to know what steps you need to take once your virtual PBX system is up and running? Read more below:
- Check for connectivity and call issues
Once your virtual PBX phone system is in place, make sure you closely monitor it for connectivity or call issues. Are you experiencing sound quality issues? Is the problem affecting all extensions? Do you experience dropped calls?
These issues are usually caused by a poor internet connection, especially if you have bandwidth that is inadequate for your calling needs. No matter how good your virtual PBX service is, it won’t perform correctly if you have insufficient bandwidth. So it’s important to detect these problems early on so you can make the necessary adjustments to your internet service and allow the system to operate as designed.
- Get feedback from employees
Soliciting feedback from end users is also a must to determine whether the virtual PBX solution is delivering value to them and that they are getting the most from it. Do they find the system easy to use? Are they using key PBX features? Do these features help to improve the calling experience for their customers? Or are they struggling with the new system? Asking these questions will give you insight as to whether the virtual PBX system is bringing the desired results, or if your staff needs more training in order to use the system to its full potential.
- Provide self-service resources
Chances are, the key people designated to handle your company’s migration to virtual PBX may also be dealing with other critical tasks. Assisting other users in navigating the system may use up their time and resources. To free them from such a workload as well as to provide better guidance to your staff, consider offering a self-service portal. Providing a self-service portal (which contains basic PBX questions and solutions and other training materials) to employees will help them to become more familiar and more comfortable with the system.
- Consider new business or work arrangements
After deploying a virtual PBX service (specifically a hosted PBX solution), businesses are in a much better position to introduce new business or work arrangements such as a remote work policy or tapping into a global talent pool. This is because a hosted PBX phone system can be accessed from virtually anywhere with the use of a laptop, smartphone, or any internet-connected device. And as various reports have shown, remote working brings not only cost savings to companies but also enhances an employee’s productivity and lets them achieve great work-life balance.
The post-deployment phase is often overlooked by businesses when making the move to a virtual PBX system. But you should note that the steps taken after the deployment are just as important as the ones taken before it. So make sure to keep the above tips in mind to tap the full potential of your virtual PBX solution.