Telltale Signs it’s Time to Upgrade Your PBX System

To upgrade or not to upgrade? That is the question business owners ask when it comes to their office phones.

Despite the popularity and cost savings of advanced phone solutions such as IP PBXs, some organizations continue to stick to their traditional phone systems, thinking that there’s no need to get a new one if their phone system still functions. However, subscribing to the “if it ain’t broke, don’t fix it” philosophy could seriously impair a business’ ability from competing in a fast evolving marketplace. Refusing to improve your communications not only hinders your growth, but also leaves you trailing the competition.

So when it comes to your business phone, when is the best time to get an upgrade? Take note of these telltale signs:

  • Your current phone is technically outdated

If you’ve had your PBX system for five years or more, it might be time for a replacement. Older PBX systems can become more of a liability than an asset to businesses because older phones can be more difficult to repair and maintain. The system may no longer be supported by the manufacturer, and parts may not be readily available.

Plus, if your PBX system can only make and receive calls, then it’s clearly become a typewriter in a world of computers–meaning, it’s headed towards technical obscurity. Today’s business PBX solutions facilitate more than just phone calls, with capabilities like video and voice conferencing, CRM integration, instant messaging, and visual voicemail, among many others.

  • Your current phone system is costing you more than ever

Do you need to pay every time you add an extension? Do you have separate bills for landline and mobile use? Do you avoid making long distance or international calls for fear of excessively high call charges?

If your traditional PBX system is busting your budget, then it’s time that you tap the cost-saving benefits of network-based PBX solutions.  Aside from lower installation costs and reduced call rates, IP PBX services are offered in a range of plans and pricing options so you can choose one that matches your needs and budget.

  • Your business is rapidly growing

As your business expands, you can expect an increase in the volume of incoming and outgoing calls as well as employees within your phone system. The question is: can your current phone handle this growth?

The problem with traditional PBX systems is that they usually have an absolute maximum number of phone numbers and users they can support. While you can increase the number of ports and phone lines, it will be costly to do so. And in a few years or so, you’ll  end up with overpriced and outdated equipment that offers limited features and is difficult to maintain. This is why it makes more sense to upgrade to a VoIP solution than to expand your current system. With VoIP, you can add more users in just a few clicks. No need to call your provider, wait for weeks to set up new lines, or purchase expensive hardware. You can see all of your changes in real-time. VoIP scales with ease, which means it grows as you grow.

  • Your team members don’t have real-time access to calls and other information when on the road or out of the office

Does your phone system allow your remote and traveling employees access to phone calls even when they step out of the office? Or do they miss important calls when they are on the road?

These days, it’s necessary for workers to be reachable regardless of location. For example, if your staff isn’t available when customers call, this can result in missed sales opportunities. If your executive can’t be reached while on a business trip, important deals may not push through.

If your business phone doesn’t keep all your team members connected from wherever they are in the world, then it’s wise to consider another system that offers such capability. A VoIP phone solution that offers call rerouting features (which turn your mobile phone into a business phone by forwarding calls when you are out of the office) gives you a competitive advantage as it ensures you never miss a call (and the opportunities that come along with it). Features like mobile apps, call forwarding, find me/follow me, and others are all important in bringing mobility to your team members.

So Is it Time for a Change?

If any of the above applies to you, then it’s wise to consider an upgrade to an IP PBX. The additional features and benefits offered by newer and more advanced IP PBX systems can certainly help businesses keep up with the times and remain competitive while still saving money.


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